Account Manager (CBM)

Job Description: Description: The Account Manager (CBM) is accountable for the overall revenue growth, customer satisfaction, and AT&T performance within a portfolio of one or
more assigned customers. The CBM develops and applies knowledge of the clients business drivers and goals, and architects innovative solutions to
address the customers needs while maintaining and growing AT&T revenue. The CBM develops and implements Client Business Plans to strategize
on how to find and close opportunities and build the funnel/forecast to attain or exceed quota. The CBM needs to also earn the customers respect as a
business partner and measure success through the use of the Client Relationship Program. Develop account strategies and plans that maximize AT&T
revenue growth. Lead the Client Relationship Management Process (Client Business Planning, Stewardship, and Shared Expectations) to develop a
relationship plan. Assume primary responsibility for revenue maintenance and growth in assigned accounts, and direct sales resources in the
execution of that plan to successful attainment of revenue objectives. Exercise team leadership skills including enabling individual and team
effectiveness, open communication, resource alignment, proactive planning, and excellence in execution. Ensure client satisfaction as measured in
client surveys or as communicated in Shared Expectations and Stewardship meetings. Effectively utilize the ACE program. Develop and maintain strong
business, professional, and sales relationships with executives and functional leaders within assigned client base. Provide market intelligence and
apply it for business success. Manage revenue assurance process. Develop and utilize technical, business, interpersonal, and persuasive skills to sell
new applications, grow existing applications, and maintain revenue.

Required Degrees/Majors/Accreditations/Skills: High-level strategic sales skills, strong leadership, resource management, negotiation, positioning and
closing skills required. Must be able to position at multiple levels and across multiple functional areas of client organization. Strong business skills,
including financial, strategic planning and entrepreneurial skills required. Knowledge of AT&T and competitive products and services required.

Desired Degrees/Majors/Accreditations/Skills: Strong presentation skills, written and verbal communications skills.

Searchable Keywords: Account Manager (CBM) / gj-mo

Minimum Education Required: Associate

Years of Experience Required: 3-5 Years

Expected Travel Time: About 25%