Accounts Receivable Specialist

TMP Directional Marketing, LLC is the world's largest Yellow Pages advertising agency and the leading online local search agency serving advertisers in North America and the Asia Pacific Rim for 38 years.  TMP has over 1,700 clients in more than 600,000 locations, including 90 of the Fortune 500 companies, that have been customers of TMP on average for 17 years, that trust TMP to build, enhance and protect their brand images within 9,000 Yellow Pages directories and additional online directories.  With strategic marketing plans, award winning creative and sophisticated research methodologies, TMP is focused on consumer behavior and product/service usage to construct advertising programs that continually deliver customers to its clients' businesses. For more information, please visit our website http://www.tmpdm.com 

 GENERAL PURPOSE OF JOB

Lower the delinquency of the Accounts Receivables of TMP Directional Marketing through monitoring and collecting on past due customer accounts to increase the overall profitability of the company.  Work with the field offices to resolve disputes, unapplied cash, and other issues.PRIMARY DUTIES & RESPONSIBILITIES

Collections

? Manage the portfolio queue assigned.

? Prevent losses by monitoring customer account balances; communicating payment requirements to clients. 

? Control delinquent balances by preparing and mailing past due notices.

? Collect delinquent accounts by locating and contacting customers; enforce payment terms and schedules, establish temporary payment arrangements when necessary.

? Support legal action by collecting, analyzing, and documenting collection activity and client information.

? Enhance credit and collection and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.  Work to improve processes and create efficiencies.

? Strive to hit the aggressive goals set by management including managing sufficient call volume.

Customer Service

External

? Research disputed issues for our clients

? Available for incoming calls

Internal

? Monthly calls to the field offices for follow up

? Utilize the field?s assistance to help resolve issues

? Create and distribute various reportsKNOWLEDGE, SKILLS, EXPERIENCE & EDUCATION REQUIREDMinimum of an Associate?s Degree in a Business related field along with one year of collections experience or a minimum of a high school diploma along with 3-5 years of collections experience.  Proficient computer skills, especially with Microsoft Office products, including Excel, Word, and Outlook.  Experience in using Oracle and GetPaid software or another automated queuing system beneficial.Comprehensive knowledge of collection strategies and effective telephone techniques. Strong communication skills.  Able to effectively manage confrontational collection calls in a controlled and courteous manner with a professional demeanor.  Speaks clearly and effectively in a variety of settings. Demonstrates persistence. Strives to improve skills and achieve goals despite setbacks, obstacles. Maintains focus on meeting and/or exceeding department and individual goals.Has effective organizational skills.  Keeps files and work area organized.  Ability to meet deadlines and set priorities.  Follows tasks through to completion 





Monster Worldwide is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.