CAE-Repair/Trblshooting Rep 1

Looking for a new career challenge? You're in the right place! If you're ready to seek new challenges and be a contributor in an organization that is an industry leader, why not join the many faces of Comcast? With an employee base of approximately 60,000 and a commitment to a diverse workplace, we offer opportunities in every region of the country. With positions from entry level to senior executive, in an array of areas including technical, creative, business and administrative, Comcast is the company that you're looking for.

Become one of the many faces of Comcast today. Your new career may be only a few clicks away!
POSITION SUMMARY: Accommodate limited range of subscriber requests, inquiries and complaints. MAJOR DUTIES: (May perform any or all of the following duties.)
Handles medium volume of incoming telephone calls, covering limited range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction.
Answers customer questions regarding billing, service problems. Products and features.
Correct errors and discrepancies on customer billings as necessary.
Prepares work orders for maintenance requests after determining if field visits are required, and ensures appropriate follow-up procedures are met.
Performs billing and posting of customer accounts.
Resolves delinquent account balances.
Obtains assistance from Coordinator or Supervisor for complex inquiries.
Represents Comcast in professional and positive manner in all situations.
Performs other related duties as assigned. Position is scheduled to work 30 hours per week(or more if needed)with several shifts available. Must be available to work shifts from 6am - midnight, including weekends and holidays. Ability to work overtime as needed. Must have punctual, regular and consistent attendance.
Punctual, regular, and consistent attendance.

Qualifications
EDUCATION: High school diploma or equivalent. Personal computer knowledge necessary.

EXPERIENCE: Written, oral, interpersonal communication, and problem solving skills.6-12 months of Customer Service call center experience preferred. Ability to work flexible hours ranging from 6:00AM to midnight, this includes evenings and weekends and Holidays
Ability to work overtime, as needed. Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.



To submit a resume for this position,