Manager, Collections

Experience · Develop and implement collection strategies and goals which drive results and improve cash flow metrics

? Reduce past due as a percent of accounts receivable, Days Sales Outstanding and average days delinquent to below industry standards

? Develop and sustain relationships with peers to ensure best practice methods and procedures are communicated and implemented across teams.

? Develop and sustain relationships with peers on site and across functions to examine and address labor market and staffing issues, climate concerns and inter-department business dependencies

? Monitor and control staff and performance data in real time and on historical and cumulative basis making appropriate decisions to ensure staff and portfolio success through maximization of resources

? Establish written individual and team performance goals that drive the team's performance to achieve team objectives

? Benchmark key industry collection measures to drive results to superior performance levels

? Continuous improvement of operational performance by re-engineering existing processes to drive improved productivity

? Improve, track and develop areas of poor performance

? Perform analysis of customer accounts to reduce risk of loss due to bad debt and protect company assets



Skills & Qualifications
Has extensive depth of expertise and knowledge in specialized functions or business areas. A thorough understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered. Develops advanced concepts, techniques, and standards. Develops new applications based on professional principles and theories. Viewed as expert in functional or business area within DHL. Deals with cross-cultural tactical issues. Typically requires BS/BA and 6-8 years experience in related field, including at least 2 years of supervisory experience. Professional certification required in some areas.

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