RSC Analyst III

MetLife, a leading provider of insurance and other financial services to individual and institutional customers, is seeking a RSC Analyst III in Tampa FL

Beyond meaningful and challenging work, MetLife provides a variety of flexible work arrangements, as well as a tuition reimbursement program, competitive benefits, and retirement and pension plans. MetLife?s responsiveness to the needs of both clients and employees is a direct result of one of the core company values? People Count.


Major Duties and Functions Include:
Receives and processes remittance payments from policyholders and applies to policies, contracts, and/or benefit plans within corporate and legal guidelines.
Receives and processes complex payments from policyholders and applies them to policies, contracts, and/or benefit plans.
Handles special or elevated exception cases and/or referrals of an unusual or sensitive nature.
Inputs various forms of payment into systems and ensures payment is processed and properly recorded based upon assigned line of business, account, product area, and/or payment authorization amount.
Reviews billing history and makes determination, within authorized limits and procedures, to credit remittance, apply, suspend, or refund payment.
Investigates billing history and contacts internal administrative units to clarify issues on complex or referred cases and makes appropriate determination.
Researches and resolves complex reconciliation, banking, billing, collection, or payment methodology problems.
Receives and responds to telephone and e-mail inquiries from internal and external customers.
Performs other related duties as assigned or required.
Supervisory Responsibilities: None.
Required Experience: High school diploma. 3-5 yrs. related business experience. What You Need to Succeed:


Ability to analyze and resolve problems
Understands basic principals of accounting
Ability to communicate verbally and in writing with internal and external customers on sensitive issues
Requires knowledge and understanding of the terminology, codes and processes used in a multitude of automated administration, billing and payment processing systems
Requires knowledge and understanding of the principles, procedures and techniques used for the processing of payments and their impact on the enterprise
Good accurate data entry skills are required
Strong team player
Quick to learn multiple functions
Ability to set priorities and complete work on a daily basis
Good judgment and ability to make decisions is required Additional Information:


This is a high-energy team with daily deadlines with high requirements for accuracy in their daily work
Prior experience in a remittance environment, or an administration environment would be a plus but is not required
Some college or AA or BA degree strongly desired

Work shouldn?t be something you do just to make ends meet. It should provide satisfaction?and an opportunity to make a difference.
MetLife? where work meets life!

Do YOU have what it takes to join a Major Force in Financial Services: Investments, Financial Advice, Banking and Insurance?
If so respond TODAY!


For immediate consideration, please