Services Management Consultant (EMC Smarts)

Job Description: BearingPoint, Inc. (NYSE-BE) is one of the world's largest Management and Technology Consulting companies dedicated to aligning business and systems to empower Global 2000 companies and government organizations.

Exciting opportunity for a qualified professional with hands-on experience in the design and implementation of EMC software products. Our Infrastructure Solutions Services Management (SM) practice provides strategy, assessment, design and implementation solutions for Public Services clients in all areas of Services Management and ITIL.

We need consultants to lead the design, implementation and integration of EMC IT management tools and processes.

Location/s: Preferred Washington, DC area

Relocation: Yes

Performance Profile:

- Contribute to the development of services management solutions and deliverables leveraging the EMC Smarts product suite.

- Lead the design and implementation of technology-based solutions.

- Support the design or enhancement of IT-based processes (e.g. Fault, Incident, Configuration, Availability, and Service Level Management, etc.)

- Develop and understanding and define relationships between the IT infrastructure and mission services that rely on IT resources.

- Assist in business requirements gathering.

- Assist in business development opportunities and work aggressively to grow the SM practice and its role as a thought leader.

- Manage client relationships.

- Mentor junior team members.

Position-specific Requirements: (editable)

- Strong background in IT operations and/or support (3-7 years)

- Experience in Network, Systems and/or Service Management initiatives (2-5 years)

- Experience with the design and implementation of the EMC Smarts family of products, including Business Impact Manager, Business Dashboard, Service Assurance Manager, Discovery Manager, etc.

- Experience with the design and implementation of one or more additional Services Management platforms (HP Openview, BMC Patrol/Remedy, CA Unicenter, etc.) a plus.

- Exposure to operational processes design and improvement and methodologies (e.g. ITIL, eTOM, Six Sigma) a plus.

- Strong Microsoft Office skills - Excel, Word, PowerPoint, Visio, Access.

- Strong client-facing skills - assertiveness, strong communications skills, leadership, self-starter, etc.

- Excellent verbal and written communication skills.

- Must be able to work in a matrix organization and team environments.

- Project Management skills.

- BS or BA Degree in IT, Engineering or Business required.

- Travel more than 50% may be required

Searchable Keywords: Services Management Consultant (EMC Smarts) / gj-mo

Expected Travel Time: None