Sr.PCM Ops Spec

Job Description: 1. Complete a broad range of most complex processing, operational, customer service, legal and/or accounting-related specialized duties in support of assigned area of Payments & Cash Management. Resolve unusual issues, investigating their source to minimize or eliminate future occurrences.



2. Complete research and compile material for management to render recommendations; provide support to correct identified problems, including work simplification, process design and workflow reorganization.



3. May reconcile and balance accounts, verify accuracy of computations and resolve discrepancies.



4. Maintain appropriate records of activity and may assist in development and maintenance of procedural and/or training manuals.



5. Ensure activities comply with pertinent internal standards and external regulations.



6. Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events.



7. Complete other related duties as assigned, including providing training to less experienced personnel and assisting in supervisory responsibilities. Support the Company’s Diversity programs



8. Able to communicate (oral and written) effectively with many areas of the bank.



9. Have some knowledge of regulatory functions, US Patriot Act, OFAC, AML/Compliance.



10. Internet proficiency



11. Some knowledge of word and excel



12. Detailed and control oriented



13. Some working knowledge of PEGA



14. Strong commitment to a team environment.



15. Self motivated, proactive, proven ability to learn, and the ability to multi task.

Job Experience:
Minimum of two years proven and progressive PCM Operations Specialist experience or equivalent.

* Associates degree in business, related field or equivalent experience.

* Proven organizational, planning, analytical, problem-solving, customer service and communications skills.

* Proficiency with personal computers as well as pertinent mainframe systems and software packages.

* Knowledge of operational policies and procedures for assigned area.

* Ability to maintain confidentiality as well as operate pertinent office equipment

Searchable Keywords: Sr.PCM Ops Spec / gj-mo

Years of Experience Required: Entry Level

Expected Travel Time: None