Tax Acct Spec-Client Support

Description: CCH, Inc., a Wolters Kluwer business, is the leading provider of information services, software and workflow tools for tax, accounting, legal and business professionals. For nearly 100 years CCH, Inc. has been recognized as setting the industry standard for authoritative tax and accounting information and for the past 40 years has been a leader in the development of tax and accounting software. One of our largest and most successful tax accounting software products is ProSystem fx, an integrated tax and accounting software used by over 25,000 small to mid size companies across the United States. ProSystem fx is also the primary software used by one of the four largest CPA firms in the country to manage their mid-sized client's accounting and tax records. CCH, Inc. is one of Wichita's largest premier employers.

THE ROLE
This is an excellent opportunity to expanding your tax accounting skills in a high tech, highly respected corporation. Our environment is business casual but always professional, high energy and fast paced. We are proud of our initial and ongoing training programs, leadership involvement and open lines of communication. We offer the perfect opportunity to transition from traditional CPA and accounting firms into a corporate environment and career path.

This position supports our Power User Group, an elite group of clients representing only 5% of our 25,000 clients. As a Tax Accountant - Customer Support Specialist you will be providing telephone support to power users of our ProSystem fx tax and accounting software and their inquiries. Inquiries can be regarding tax compliance, accounting, technical or software specific in nature. Currently we have seven full time positions available.
o Provide one stop support covering Tax, Technical and Customer Support.
o Assist in product certification and testing.
o Handle high profile customers - power user group.
o Handle stressful support calls with a calm reassuring response.
o Develop professional relationships with customers.
o Participates in renewal efforts when appropriate.

Qualifications:
REQUIREMENTS
o Bachelor's degree in accounting or computer science related field or equivalent combination of education and tax accounting work experience.
o 1 tax season of tax preparation or support experience; Combination of 1 year of tax and computer experience strongly preferred.
o Senior positions are available to candidates with more than two years of tax preparation and technical experience.
o Professional certifications, i.e., CPA, EA, CNE, MSCE are a plus.
o Experience with ProSystem fx a plus.
o Must possess attitude and ability to provide quality customer service.
o Excellent verbal and written communication skills required.
o Ability to interact with customers in a professional manner.
o Strong interpersonal skills.
o Ability to work a flexible schedule and overtime as required and approved to meet objectives.
EOE

Salary/Benefits: Salary commensurate with experience
Wolters Kluwer offers a wide variety of competitive benefits to help meet your needs and to help you balance your work and personal life. Benefits include choices for medical, dental and life insurance; a 401(k)/profit sharing plan; disability plans; a flexible holiday and paid time off program; domestic partner benefits; and tuition and adoption assistance, among other plans and programs.

Job Location: Wichita, KS

Job Number: 012905

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