Work Flow Coordinator

Directs the day-to-day activities and processes of any unit, including managing service level agreements, fluctuations in volume and fluctuations in staffing. Handles the implementation of new and revised systems, procedures and methods that apply to and improve the prospective unit's function(s). Monitors associate productivity and quality, to ensure sufficient development and training of associates. Develops and implements policies and procedures which support organization short-and long-term business plans and minimizes losses associated with inadequate information systems, operational problems, breach of internal controls, and fraud. Responsible for ensuring compliance with applicable federal and state regulations. Responsible for document processing workflow. Ensure associate favorability is top priority of respective unit. Maintain associate satisfaction. Works under the direction of the Unit Leader on strategies and processes to provide associate fulfillment.



Required Skills:

Broad-based knowledge of financial-service-related operations. Expertise in specific line of business as it relates to technology and policies. Strong planning skills, as well as the ability to understand macro management and cross-functional organization. Proven leadership ability in directing a diverse organization. Strong oral and written communication skills. Capacity for decision making and strong organizational abilities. Ability to handle technology-based systems. Ability to negotiate and communicate effectively with bank associates of every level, and other fulfillment units; including handling complaints and resolving complex issues with little direction given.