salesforce.com CRM: Global Bad Debt Manager

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:: Description:
As Salesforce.com continues to grow, uncollectible accounts are increasing and are expected to increase each year. Moving forward, the amount written-off to bad debt is an unrealized potential asset. Additional profits will be realized through effective management of this portfolio; previously, bad debt write-offs have been considered a sunk cost, rather than a potential asset and opportunity.

Salesforce.com has written of $4.6M to bad debt between March, 2003 and today with $1.4M currently actively being pursued; an additional $1.6M is projected to be added to the portfolio between now and the end of the year. Through effective management of the bad debt portfolio we have been able to recover $390K.

This position also provides a feedback mechanism for all regions on both the credit screening policy and collection effectiveness and will facilitate process improvement initiatives and improvement projects in the credit and collection areas.

:: Responsibilities:
- Maximizes financial recovery on the bad debt portfolio through effective 3rd party collection agencies, negotiated settlements, bankruptcy court and legal management and interaction on a global basis
- Minimizes legal exposure to SFDC through effective management of US Bankruptcy Court preference claims and third party litigation claims working with SFDC Counsel
- Owns the suspension to write-off process for SFDC current accounts receivable with a goal of 30 days from time of suspension to bad debt write off.
- Accountable for accurately reporting the monthly allowance for doubtful accounts (reserve setting) process.
- Owns reporting and analysis of the bad debt portfolio including root cause analysis for suspended accounts, bad debt write-offs and recoveries.
- Works with Credit and Collections Managers to drive process improvements in both the credit screening and collection process with data gathered from bad debt write-offs.
- Owns self audit process for suspension and bad debt write-offs and report results with analysis and recommendation for improvement to region collection personnel and Director of Credit. Also works with internal audit and Sales Operations compliance during internal audit and monthly findings
- Sets standards and manages 3rd party collection agencies to those standards to increase bad debt recovery rates.
- As a key member of the credit and collection organization also works with and participates on project improvement initiatives outside of Credit and Collections.
- Manages individual contributors who are directly responsible for both the suspension process and bad debt write off Processes.

:: Required Skills/Experience:
- Five years Credit and Collections experience at a Fortune 500 company with 2 years managing a global bad debt portfolio.
- BA/BS degree or equivalent combination of education and experience
- Ability to thrive in a fast paced high growth environment
- Ability to operate both at a strategic and operational level when necessary
- Highly values teamwork and has a proven track record getting results in working through others.

Please apply online at http://www.salesforce.com/company/position.jsp?id=a010000000057E0AAI&Post_to_Web__c=true