Administrative Assistant/Client Services Representative

Under the direction of the General Manager, the Client Service Representative performs a variety of administrative duties including transcribing and typing correspondence, presentations, expense reports, proofreading, coordinating travel arrangements and maintaining files.  Assists with sales/marketing of center to generate service revenue.

The Client Service Representative reports to the Operations Managers/General Manager.

 

 

Duties and ResponsibilitiesEssential Duties

? Performs word processing, creates spreadsheets and presentations, other typing/creative projects as requested by the client.

? Responsible for marketing own services, such as word processing and PowerPoint presentation skills to clients through flyers, coupons, word-of-mouth, etc. in order to generate center revenue.  Builds business relationships with clients that will drive service revenue.

? Assists new clients with orientation and welcome kit.

? Operates binding equipment, fax machine, copier, etc.

? Orders client office supplies.

? Maintains filing systems.

? Coordinates package delivery.

? Troubleshoots basic technical issues (software programs, T1 lines, etc.) and programs phones.

? Responsible for tracking time using Industry Production Standards.

? Serves as a backup to similar positions within the center.  May provide backup assistance to other centers as needed or required.

? Assists with furniture moves as needed/required.

? Ability to communicate effectively and professionally.

? Maintains confidentiality of all clients, employees and visitors. 

? Ability to multi-task and adapt to a given situation. 

? Demonstrates strong organizational skills, ability to prioritize workload and work efficiently with minimal supervision. 

? Minimum typing ability of 50 wpm. 

? Advanced experience with Microsoft Office suite of products, including Word, Excel, PowerPoint and Outlook and the ability to perform mail merges, insert charts and tables, etc.

? Ability to operate office equipment and technology such as computers, printers, scanner & support software, telephones, facsimile machines, postage machines and copier. 

? Professional attire is required.

? Ability to troubleshoot T1 lines and computer software programs.