Administrator, Certification Relations

The Institute of Internal Auditors is experiencing record growth and our staff needs to expand to meet the ever-changing needs of our global membership. 

 

Established in 1941, The Institute of Internal Auditors (IIA) is an international professional association of more than 120,000 members with global headquarters in Altamonte Springs, Fla., United States. Throughout the world, The IIA is recognized as the internal audit profession?s leader in certification, education, research, and technological guidance.

 

SUMMARY

Provides services in support of the Certification Affiliate Agreements and volunteer base of certification chairpersons/exam site administrators, including researching discrepancies, problem solving, coordinating registrations, and providing/analyzing data.  Assists in the development of exam sites and distribution/return of all IIA exams (CIA, CCSA, CGAP, and CFSA), while adhering to stringent exam deadlines and schedules.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

 

Manages candidate registration lists from affiliates with agreements. Standardizes the lists. Runs queries between the lists and NetForum for accuracy checks. Monitors Customer Service and/or Information Services departments? processing of lists and returns lists to affiliates. Prepares lists for use in grading process, researches problems on lists, and makes changes based on information from affiliates. Communicates with affiliate leaders to resolve discrepancies.

 

Monitors the daily list of registered candidates to ensure that appropriate numbers of exams are sent to exam sites and that seating capacity is sufficient. Communicates with Certification Chairpersons to resolve discrepancies.

 

Maintains the exam statistics and trending analysis for affiliates. Identifies trends which involve decrease in the number of parts/candidates and works with affiliate to resolve issues. Creates/runs reports and provides data for affiliates or traveling IIA staff/volunteers.

 

Processes group applications ? reviewing/approving applications and related documents, as well as coordinating with Accounting, Customer Service, and/or Affiliate Relations departments regarding payment by invoice, including payment tracking and follow-up.

 

Processes reimbursements for site and proctor expenses once approved by Manager, Certification Relations. Sends thank you letters to proctors.

 

Researches and resolves registration, certificate, exam site problems and/or issues for affiliates with Certification Agreements. Serves as primary contact for Affiliate/Chapter Relations to follow-up on issues, such as registration, exam site administration, etc. Responds to candidate inquiries from Certification Chairpersons and affiliate leaders.

 

Acts as team lead during exam packing and exam check-in, managing the process (in conjunction with the Manager, Certification Relations), resolving discrepancies, and providing direction for personnel involved in the process. Assists in the secure delivery and receipt of exams to and from worldwide exam sites, including CIA in several languages and three specialty certifications (CCSA, CGAP, CFSA). Ensures that all exams are accounted for and returned. Scans exam papers and balances exam counts during check-in process.

 

Runs reports in preparation for exam mailing; provides follow-up reports for Certification Chairpersons closer to exam date (for most up-to-date lists).

 

Researches and resolves grading issues, i.e., parts taken but not registered, incorrect candidate numbers, incorrect languages, etc.

 

Coordinates candidates request for special conditions at exam sites, including tracking and follow-up with candidates and with Certification chairpersons. Responsible for learning and applying ADA or similar rules globally.

 

Assists with e-mail and document review.

 

Performs other functions and special projects as assigned by certifications management.

 

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

EDUCATION and/or EXPERIENCE

Associate's degree (A.A.) or equivalent from two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience.  Experience with an international organization would be an asset to The IIA.





COMPUTER SKILLS

Intermediate or higher ability to work in a computerized environment with a working knowledge of Microsoft Office products. Microsoft Access skills preferred, including ability to write queries.

 

BENEFITS

The IIA was selected for the second year in a row, as one of Orlando Sentinel 100 Family Friendly places to work!  The IIA offers a competitive benefits package including: Medical, Dental, Life Insurance, STD & LTD Insurance, 401(k) Plan offering a 10% employer contribution annually, paid vacation, paid sick leave, holiday pay, Tuition Assistance, Section 125 plan, Section 529 plan and many more benefits.

 

The IIA, as a global organization, is committed to valuing, encouraging, and taking affirmative action as appropriate to achieve substantial diversity within its staff, its overall membership, and its volunteer leadership. ?Diversity? in a global context relates not only to sex, age, disability, sexual orientation, and race but also to religion, national origin, and ethnicity.  The IIA strives to foster and celebrate the individual characteristics, personalities, life experiences, cultures, and all other differences of the people we call our staff, members, and leaders.  The IIA?s goal is to achieve an environment of inclusion and strength created by a diverse staff and volunteer structure.

 

CANDIDATES MUST SUBMIT MOST RECENT SALARY HISTORY FOR CONSIDERATION FOR ALL IIA OPPORTUNITIES.  NO CALLS PLEASE. ALL APL