Bilingual Senior Collections Specialist

About the Company About the Company Ablest Staffing Services has locations in both Dulles and Tyson's Corner to service professionals in the Northern Virginia area. Ablest's team of staffing professionals commit to your career development creating opportunites to our employees ranging from administrative support, customer service and light industrial. Ablest has a solution to your job search by creating opportunites that offer the next step in your career. Benefits We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401K, bonuses based on individual performance, a recruitment bonus program, dental insurance, medical insurance, and a vision-care plan. About the Opportunity We're looking for individuals who are interested in long-range career growth and have the strategic ability to plan for their professional futures. Ablest Staffing offers significant opportunities for growth and career advancement. Everyone here wears many hats and gets exposed to a variety of challenges. You'll be working with an award-winning team with an impressive track record. Help Ablest Staffing be a leader in the industry by acting as the Credit Card Collections Specialist who obtains credit card payments; plans collections; notifies customers of delinquent status; collects accounts; maintains account payments; refers accounts for legal action; documents collection actions; avoids legal challenges; provides management control information.

Qualifications


Expert at using database, spreadsheet, and word-processing software to prepare various versions of complex statistical and written summary reports for different levels of management.


Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Can compute detailed calculations such as rate, ratio, and percentage. Can draw and interpret bar graphs.


Uses superior customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, projects professional tone, handles complaints, and records statistics on each call.


Places primary importance on delivering superior customer service.


Expert at setting and accomplishing financial goals, maintaining budgets and cost effectiveness, interpreting financial reports, and recommending appropriate corrective actions.



Expertise in using Excel, Lotus, Access, SQL, SAP, or other applicable accounting and financial software to record or analyze financial information.


Has superior organizational skills. Keeps files and work area organized. Maintains a comprehensive library of reference and historical data.


Is a compelling and articulate speaker in a variety of settings. Easily adjusts the message to match the audience.


Writes powerfully and persuasively using various styles and effectively addresses different needs and audiences.


Extensive PC experience working in Macintosh or Windows environments. Expert user of standard software systems such as word processing, spreadsheets, e-mail, Web-enabled applications, and database software.



Designs the organization for optimal customer service. Promotes excellence by providing superior service to each customer.


Handles complex problems effectively. Separates key issues and generates multiple solutions.


Easily analyzes and prioritizes information, distilling it to the critical issues and drawing accurate conclusions.


Must be fluent in both Spanish and English


Must be fluent in Spanish and English


High School Diploma or equivalent experience. Must be fluent in Spanish



*Ablest Staffing is an Equal Opportunity Employer. Local applicants encouraged to apply. All resumes are held in confidence.