Business Transformation Specialist, Senior - AGS

Founded in 1981, American Power Conversion (Nasdaq: APCC) (APC) is a leading provider of global, end-to-end solutions for network critical physical infrastructure. Headquartered in West Kingston, Rhode Island, APC reported sales of approximately 2 billion in 2005, and is a Fortune 1000, NASDAQ100 and S&P 500 Company. In addition to being a recognized market leader in the areas of surge protection, uninterruptible power supplies, rack and cooling systems, APC has developed new products/solutions which revolutionize the design of business critical data centers. Our ISX infrastructure solutions are revolutionizing the way business critical data centers are designed, built, operated and maintained. We are searching for a Business Transformation Specialist, Senior who will be a part of the Business Transformation Team. The Specialist will be is responsible for supporting and leading business process improvement projects to support the companys top-level strategic goals. THE BUSINESS TRANSFORMATION ORGANIZATION:APC is transforming itself into a lean, customer centric global enterprise and is looking for transformational change agents to execute against this strategic initiatives. Business transformation is currently a two tiered organization with individuals embedded in functional areas as well as a core group of unassigned process specialists. Embedded specialists are responsible for working within functional areas to identify, evaluate, diagnose, re-engineer, design and/or improve key business processes. Core specialists focus cross-functionally with the same goals, in addition to providing guidance on process and methodology. Business transformation specialists may also be periodically deployed on process assurance/internal audit assignments in support of Sarbains Oxley and other audit needs. This position is embedded in APC Global Services (AGS). AGS, with a staff of trained and experienced specialists, works with APCs clients to implement a fail-safe availability strategy and ensures its successful operation. AGS provides Needs Assessment Services, Project Management, Installation Services, Network Integration and ongoing maintenance.



KEY
RESPONSIBILITIES & TASKS


Mentor, coach, and teach Business Transformation Specialists and other business associates Lean/TPS concepts and methodologies and associated problem solving and improvement techniques

Act as a senior-level trusted advisor to APC executives on process improvement and change management

Apply Lean/TPS concepts and methodology to business process improvement projects in assigned functional areas to help the company achieve its vision of becoming a learning organization.

Lead, manage, and/or facilitate major strategic projects by applying analytics and tools following methodology provided by APC and/or from experience

Act as a change agent to improve business processes by incorporating lean concepts and other current best practices

Develop and implement key metrics, measurement systems, and data collection processes to drive business process improvement

Share best practices among the various business functions and units, and provide training and education on the application of these practices

Support and conduct business process improvement activities and analytics as directed

Establish and maintain business process documentation (this includes process maps, value stream maps, cross-functional workflows, and other forms of process documentation)

Perform and/or lead internal auditing functions including Sarbanes-Oxley compliance testing and other high-level business auditing for the purpose of identifying gaps and strategic areas for improvement

Identify and document areas for business process improvement and capability gaps within and across functional business process areas

Create/define/design new or improved business processes to deliver break-through performance improvements and build-in effective internal controls

Support business in roll out and interface of primary software systems where it impacts business function (Oracle / Siebel)

Serve as a feeder group for talented business professionals





QUALIFICATIONS


Generic



Bachelors Degree Engineering, Computer Science, or Business preferred

5-7 years related experience process improvement or re-engineering in a lean environment

Lean manufacturing or lean office experience, including substantial exposure to lean concepts and tools and significant hands-on experience applying and developing lean processes

Scientific or data-based problem solving experience

Process improvement, design, analysis, implementation, and documentation experience

Project management or project leadership experience

Transformational experience in a substantial organizational change effort

Strong sense of urgency to understand and solve customer/business problems

Ability to lead and influence without authority

Listening and investigative problem diagnosis / problem solving skills ability to peel the onion

Experience applying and mentoring tools such as: 5S, Self Inspection, Andons, Kanbans, Poka Yoke, Queuing, VSM, Takt Time, Pull System, Quick Changeover, SPC, MSA, FMEA, etc.

Effective oral and written communication skills

Works well in a team environment

Exhibits appropriate professional/ethical standards

Flexible, with the ability to work on more than one project at a time and agile enough to be deployed to other teams periodically

Ability to quickly learn key elements of a business unit and good general business knowledge

PC proficient with good presentation skills


Embedded Specific


Applied engineering/technical experience such as Project Engineering, Systems Engineering, Applications Engineering, etc.

Strong customer focus / customer orientation with demonstrated experience in customer-facing roles

Background in service fulfilment; strong understanding of service environment; customer service; logistics; etc.

ADDITIONAL QUALIFICATIONS


Generic


MBA General Management, Operations, or Marketing

Certification in Six Sigma; Lean Office or Lean Manufacturing; Project Management

International experience leading projects or implementing processes

Sarbanes-Oxley auditing or compliance

Development of corporate metrics, performance measurement/management, balanced scorecard, etc.


Embedded Specific


Experience with aftermarket support services such as maintenance, repairs, and spare parts

Experience in building a service organization

Experience in a service transformation change from product to service emphasis

Knowledge of distribution channels / channel diversity
This position is located in our West Kingston facility....

Please apply through this link:: Apply Here