Client Care Administrator

About Us
Standard Register (NYSE: SR) is a leading information solutions company, with more than 90 years of innovation in improving the way business gets done in healthcare, financial services, manufacturing and other industries. Standard Register helps organizations increase efficiency, reduce costs, enhance security and grow revenue by effectively capturing, managing and using information. Its offerings range from document and label solutions to e-business solutions to consulting and managed services. More information is available at http://www.standardregister.com

The Client Care Administrator is the primary conduit with the customer, sales, and order entry. The Client Care Administrator will work within a book of business to review the business process and how documents are utilized within that process. The Client Care Administrator will recommend consolidations of documents and potentially changes in the customer business process upon his/her analysis. The Client Care Administrator will also coordinate large document projects directly with the customer, such as kits or fulfillment projects.

Major responsibilities includeManages a Book of Business as assigned by the Client Care Manager from the overall products in the program. These may include Stock, Non-Stock, and Print on Demand products. Management of a Book of Business means being the conduit between the customer and SRC order entryUses Account Manager components of SMARTworks to manage daily activity of Book of Business. Includes system generated reorders due, new designs / re-designs, item maintenance in SMARTworks / PRISM, and preparation of orders to be entered into productionManages / maintains integrity of data in SMARTworks (i.e. Product Specifications)Manages proofs for both new and revised designs, which requires Owners (customer) approvalPrepares Quote Sheets for pricing by Sales RepWorks directly with product Owners on replenishment, new products, revisions, product maintenanceManages special distribution projects as assigned by the Client Care ManagerWorks with owners on slow moving inventory to reduce obsolescence / year-and-older inventory in storageProvides analysis and reports (paper based, Excel, Access) based on customer requirements for Book of Business and special projects as assignedDetermines opportunities for reduction, combination, elimination of formsDocuments and logs savings on forms reductions, elimination and consolidationDocuments and logs savings on special projects as assigned

 Assists Client Care Manager in developing / refining processes to streamline operationProvides reporting of activity on a weekly basis to Client Care Manager

 

Key Skills Required includeComputer literate: PC, Network, Microsoft Word, Excel and PowerPointCreative problem solving skillsAttention to details, accuracy, and sense of urgencyStrong communication skillsAbility to learn new systemsTask and team orientedSelf directed, well organizedGood project management skillsUnderstanding/Knowledge of Forms ConstructionWorkflow Analysis Skills

 

QualificationsCustomer Service experiencePrevious document industry experience preferredAssociates degree, formal PC Training Certification or equivalent experience preferred