Client Services – Law Office Environment

Dynamic, rapidly-growing Buffalo Grove based Legal Consulting Firm needs your experience in coordinating schedules, telephone appointments and customer service. You will be responsible for scheduling, coordinating and monitoring the legal interface of our attorneys and clients.  Your ability to communicate and understand their particular requirements and desires are crucial. 

 

Essential Functions:

 

?  Coordinate document delivery, follow up and appointments;

?  Resolve scheduling problems for attorneys and clients;

?  Schedule and coordinate necessary document deliveries;

?  Maintain customer contact throughout contractual process;

?  Prepare and submit weekly status reports;

?  Coordinate with other administration legal personnel on records and notices;

?  Continually expand industry knowledge and contacts

?  Ability to adapt to a rapidly growing environment with changing needs and priorities

 

Experience Desired:

?  Two (2) years direct customer service problem resolution;

?  Experience with MS Office (Excel, Word) and Access;

?  Excellent written and verbal communication skills;

?  Previous legal experience is preferred;

?  Proven Customer Service Excellence;

?  Excellent demonstrated time management skills

 

Our company is an equal employment opportunity company with a drug free work place.  In addition to a very competitive base salary and benefits, we provide the opportunity to become an integral part of the continued growth of our organization.  We hire only the best and the brightest; if you consider yourself to be capable of becoming one of the best Client Service Managers in the country, please forward resume and salary requirements to Jim Gibson at jim.gibson@ipa-iba.com or fax to (847) 495-6615.