Collection

Job Purpose:  This position is a Commercial Collections Specialist position, it requires commercial collection experience.  Candidates also need experience with Oracle.

 

Recovers organization's assets by collecting delinquent accounts; supervising employees.



Duties:

* Maintains collection guidelines by writing and updating collection policies and procedures.



* Evaluates collection policies and procedures by assessing accounts recovered in relation to effort, methods, and costs involved.



* Prepares collection reports by collecting, analyzing, and summarizing account information and trends.



* Collects delinquent accounts by locating and notifying customers with delinquent accounts; establishing repayment schedules through contacts with customers by telephone, in person, or by other means.



* Monitors collection efforts by auditing accounts and reports; directing new approaches.



* Minimizes losses by referring bad-debt accounts to outside agency or attorney.



* Determines losses by writing off bad-debt accounts.



* Uncovers fraudulent activities by investigating account documentation.



* Determines legal course of action by conferring with attorneys; estimating probability of successful recovery.



* Prevents losses by notifying credit department of risks.



* Maintains historical records by ensuring that documents are completed and filed according to policy and procedure.



* Maintains customer confidence and protects operations by keeping collection information confidential.



* Completes collection operational requirements by scheduling and assigning employees; following up on work results.



* Maintains collection staff by recruiting, selecting, orienting, and training employees.



* Maintains collection staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.



* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.



* Complies with federal, state, and local collection and information legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.



* Contributes to team effort by accomplishing related results as needed.



Skills/Qualifications:

Promoting Process Improvement, Developing Standards, People Management, Reporting Research Results, Financial Skills, Legal Compliance, Analyzing Information, Negotiation, Informing Others, Verbal Communication