Collections Mgr.Management.Los Angeles

Job Description: Job Summary: Reporting to the General Manager or designated manager, perform and follow up with collection efforts where necessary. Perform all duties assigned by the General Manager or designated manager. May need to review and verify customer registration information. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times by persons under their jurisdiction.

Responsibilities and Duties:

1. Provide prompt and courteous service: both on the phone and in person.
A. Demonstrate friendliness and proper phone etiquette with every customer.
B. Maintain a professional appearance consistent with the Handbook.

2. Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.

3. Make sure all Department employees are thoroughly familiar with procedures for handling all aspects of customer service.

4. Resolve any customer complaints in a friendly, courteous manner. Inform the General Manager or designated manager of all serious complaints or incidences.

5. Review the accounts receivable to identify account problems that may occur such as incorrect payment or billing, past due amount, returned check unpaid draft, etc.

6. May review customer files for current and accurate registration information (bank letters, DMV information, etc.).

7. Perform collection duties on past due receivables for transportation, reconditioning, etc.

8. May be responsible for collateral recovery and/or initiate legal action in the collection effort.

9. Maintain and promote positive employee relations and morale whenever possible by practicing sound leadership and human relations principles to promote teamwork at all times. Set a good personal example of attitude and performance. Resolve employee relations problems, complaints, suggestions, etc. Follow through and communicate employee relations problems to the General Manager or designated manager.

10. Ensure proper follow-through on all directives, bulletins, schedules and accounting from the General Manager or designated manager or other corporate sources. Maintain a good flow of communication with the General Manager or designated manager and office personnel.

11. May attend a Profit and Loss Statement review each accounting period with the Controller and General Manager. Ensure accurate and timely reconciliation of Department accounting with weekly and monthly corporate reports. Initiate and follow up on discrepancies.

12. Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately. Practice and instruct all employees in proper loss prevention and reaction procedures. Report all incidents properly and immediately.

13. Account for and identify all keys, codes or other safety or security information.


Educational Requirements and Qualifications:

Bachelor's Degree preferred with one (1) to three (3) years accounting/credit and collection experience required.

Physical Requirements:

The physical activity requirements of the position range from Light to Medium Physical Work. (Refer to Policy HR-200 for definitions)

Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. (Refer to Policy HR-200 for definitions)

Physical Working Condition:
This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external automotive and auction operations.

Searchable Keywords: Collections Mgr.Management.Los Angeles / gj-mo

Minimum Education Required: Bachelor

Years of Experience Required: At Least 1 Year