Customer Service/Mail/Floater - Palo Alto

Pitney Bowes Management Services is among the fastest growing divisions of Pitney Bowes Inc., a $5 billion global provider of mail and document management services with a business core in mail, reprographics, facsimile, and business solutions.

Since our establishment in 1988, PBMS has provided services to Fortune 500 companies around the world by focusing on business support and information processing through technology, processes and people. We offer on-site management of correspondence and high-volume production mail, reprographics, facsimile, records, desktop publishing, electronic documents, print-on-demand, as well as print and business recovery solutions.

PBMS is currently seeking a full time Mail / Floater candidate who is customer service and career-minded; and, who is able to work in a fast paced production environment.

Duties and Responsibilities:

? Fill in for on-site employees at multiple accounts when they are out (vacation or sick call).
? Perform any and all duties as assigned by management to include but not limited to: mail services, reprographics services, fax services, and messenger services (internal & external).
?Maintain highest level of customer care while at all times demonstrating a friendly and cooperative attitude
?Demonstrate flexibility in satisfying customer demands in a high volume, production environment
?Know, understand and adhere to business procedure guidelines at all times
?Take direction from Lead, Supervisor or Site Manager as required
?Participate in cross-training of responsibilities as appropriate
?Maintain all logs and reporting documentation as required
?Understand and adhere to all safety procedures


PBMS offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.

PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.



The successful candidate must be able to demonstrate the following qualifications:

? High school diploma or equivalent (GED) preferred but not required
? Minimum of 1 year customer service related experience preferred
? Minimum of 1 year related experience demonstrating progressive responsibility
? Ability to communicate both verbally and written with customers and company personnel
? Ability to effectively work individually or in a team environment
? Ability to handle multiple projects simultaneously
? Ability to meet employer's attendance policy
? Ability to travel to multiple sites (mileage and parking reimbursed)
? Ability to learn daily procedures for multiple accounts
? Ability to work flexible schedule to meet changing needs of multiple accounts
? Computer proficiency in email environments, MS Word/Excel or similar programs
? A valid drivers license with a clean driving record is required.


? Must have own vehicle.
? Lifting up to 35 pounds
? Standing for long periods of time
? Significant walking