Customer Service Representative, Medical Billing

CITY: Wilbraham STATE: Massachusetts COUNTRY: USA Essential Functions (Responsibilities):
Build your career with us. The Wilbraham MA facility provides medical billing services to clients including hospital affiliated groups, multi-location specialty practices and solo practitioners.

The position responsibilities are accomplished in a team environment and require attention to detail, customer service skills and time management skills. In this role, the Customer Service Representative is responsible to:

Process verbal and written inquiries related to physician services.
Answer questions, inquiries, and concerns regarding accounts.
Provide problem resolution and support to internal and external customers including clients, patients and third party carriers.
Work in call center environment.
Maintain acceptable/baseline level of customer calls processed per week.
Verify patient eligibility.
Work with contacts in various departments on patient billing and credit issues.
Requests backup documentation as needed to bill, rebill or resubmit claims.
Complete correspondence responsibilities including written letters/forms and telephone contact.
Handle sensitive and confidential information in a professional manner.
Follow the Company and Client Specific Guidelines.
Provide excellent customer service to patient and clients.


Qualifications/Requirements:
Prior experience with Microsoft Word and Excel.
Prior experience with various computer software with demonstrated ability to navigate through computer systems.
Skilled in typing.
Experience analyzing medical insurance data.
Experience meeting deadlines through applied time management and organization skills.
Minimum of six months of customer service experience.
Experience in a medical billing or physician office setting.
Prior experience resolving customer issues.
You must be willing to take a drug test.
You must be willing to submit to a background investigation, including for example, verification of your past employment, criminal history, and educational background.
You must be legally authorized to work in the United States.
You must be willing to work out of an office located at Wilbraham, MA.
You must be available to work the required work shift, 40 hours/wk.


Desired:
Prior experience and knowledge of IDX billing system software.
Experience in third party billing; knowledge of insurance industry.
Working knowledge of medical billing process/concepts.
Ability to read, analyze, and interpret Explanation of Benefit (EOB) forms.
Desire to work as a team player.
Strong verbal and written communication skills. Ability to effectively communicate with multi-level personnel, medical professionals, clients, public and other representatives of the business.
Strong interpersonal skills.

General:
IDX Systems Corporation (IDX)
IDX is a wholly owned subsidiary of the General Electric Company. IDX has its own benefits, payroll and compensation plan.
GE is an equal opportunity employer.


We offer a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.