Customer Service Technical Specialist, North Phoenix

Your interest in Pitney Bowes Management Services (PBMS) shows you're ready for an exciting, challenging career.

PBMS is part of Pitney Bowes, Inc., a strong company with an 80+year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people.

What exactly are business services? In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services.

What's the result? PBMS lets customers focus on growing their businesses while our teams support their operation.

At PBMS, our first priority is our customers. They are our reason for being in business and we must work everyday to exceed their expectations. By understanding the customers needs and delivering quality results every time, PBMS employees keep customers satisfied every day.

Key responsibilities include:

? Prepare and process all itinerary and ticket travel in a distribution center
? Run ticketing and mailing machines
? Lookup and research data within company specific database when needed
? Handle time-sensitive material
? Communicate with ticket agents regarding information on processed tickets
? Perform other duties and special requests as assigned by management
? Ensure the highest levels of customer care

?Accountable for high volume help desk activities if required; to include but not limited to password resets or troubleshoot computer issues

 

With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad.

PBMS offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.

PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.




PBMS is currently seeking a Customer Service Technical Specialist who is customer service oriented and career-minded; and, who is able to work in a fast paced production environment.

 

The successful candidate must be able to demonstrate the following qualifications:


? High school diploma or equivalent (GED) preferred
? Minimum of one year customer service related experience

? Minimum of 6 months call center experience
? Ability to communicate both verbally and written with customers and company personnel
? Ability to effectively work individually or in a team environment
? Attention to detail and strong organizational skills
? Ability to meet employer's attendance policy
? Computer proficiency in email environments, MS Word/Excel or similar programs, technical knowledge required

? Strong data entry skills preferred
? Lifting up to 50 pounds
? Standing for long periods of time
? Significant walking

? Work schedule consists of Tuesday-Friday 10:30 a.m.- 7:00 p.m. and Saturday 8:30 a.m.- 5:00 p.m.

? Flexibility with work schedule when business needs change