Data Entry Specialist

??????????????????????????????????? IRON MOUNTAIN?Incorporated (NYSE:IRM) helps organizations around the world reduce the costs and risks associated with information protection and storage. The Company offers comprehensive records management, data protection, and information destruction solutions along with the expertise and experience to address complex information challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery. Founded in 1951, Iron Mountain is a trusted partner to more than 90,000 corporate clients throughout North America, Europe, Latin America and the Pacific Rim.


Department:?????????????? CUSTOMER SERVICE / DATA ENTRY

Work Location:????????? San Antonio, Texas

Basic Function of the Job:

Inputs new and updated data into customer inventories using the Company Software system.

Scope of the Job:

-?????????? 10 Key and Alpha Numeric

-?????????? Researches and resolves discrepancies



Work Performed:?

Manages the incoming data input process including keying label information, location information, investigating and resolving exceptions, acknowledging orders with customers and closing the work order.? Verifies that all information is keyed accurately and in a timely manner.

???????? Manage the internal move data input process including the keying of all information, electronically moving cartons to new locations, investigating and resolving exceptions and closing the work order.

???????? Manage the destruction data input process including the selection of destruction candidates, keying changes, verifying that keyed information is correct, investigating and resolving exceptions, forwarding destruction certificates to customer and closing the work order.

???????? Manage the permanent removal process electronically including the keying ??????? of all PMO?s, verifying the information, investigating and resolving exceptions and closing the work order.

???????? Update customer contract information.? Research and resolve problems and discrepancies through contact with customer, special project team, contract administrator and/or account manager.

???????? Print & mail receipt acknowledgements, month-end and quarter-end customer requested reports.

???????? Assist customer service as needed.

???????? Perform other customer related tasks and special projects as requested

???????? Directly responsible for ensuring timely and accurate processing of customer information in proprietary system.



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???????????????????????????? POSITION FUNCTIONAL REQUIREMENTS



The functions and abilities for successful performance in this position include, but may not be limited to:



Physical Job Functions????????? Must be able to lift 35 lbs

Special Worksite Conditions:

Fast paced; dusty environment, not climate controlled in record center; stationary most of the time.

Other Functional Requirements:

Must be able to work overtime as required.? Attendance and a strong work ethic are crucial to the success of this position.

Skills:? High level data entry skills REQUIRED (typing speed will be tested.)? Proficiency on a PC in an IBM compatible and MS DOS environment and familiarity with windows and word processing software; Strong organizational skills and a detail orientation required.

Prior Work Experience:??At least 1 year data entry experience in a service oriented environment with exposure to customer service.

Pre-employment Requirements:??????

Pass Drug Test

Passing score on Number Perception Test

Passing score on Name Finding Test

Passing score on Alpha Numeric Data Entry Test

Passing score on Numeric Data Entry Test

Passing score on Ten Key Test

PI?????? ????????????????????????????????????????????????????