Dispatcher

Job Purpose: Serves customers by dispatching installation and repair services; maintaining records.

Duties:

* Maintains communication by monitoring equipment performance; troubleshooting repairs; calling for service; completing preventive maintenance requirements; maintaining back-up systems.

* Installs and repairs service by receiving and recording requests; identifying appropriate service provider; monitoring service progress; redirects service providers for additional support; notifying supervisor of extraordinary problems.

* Maintains customer service by providing the answering service with information regarding continuing issues and with the names of on-call technicians.

* Documents actions by completing forms, reports, logs, and records.

* Keeps information accessible by sorting and filing documents.

* Updates service database by verifying and entering data.

* Updates job knowledge by participating in educational opportunities.

* Accomplishes customer service and organization mission by completing related results as needed.

Skills/Qualifications:

Organization, Customer Service, Handles Pressure, Multi-tasking, Energy Level, Teamwork, Phone Skills, Equipment Maintenance, Documentation Skills, Data Entry Skills, Problem Solving