Dispatcher/Service Coordinator

Dispatcher/Service Coordinator

 

ColonialWebb Contractors is one of the largest, fastest growing mechanical service and construction contractors in the US. Our size (over 1,500 employees), stability (in business since 1972) and reputation combine to provide a unique opportunity for an experienced Service Co-Ordinator, preferably with an HVAC/R background.

Although we are a regional company primarily serving MD, DC, VA, NC and SC, we have been able to achieve a national ranking, as listed in Engineering News ? Record (ENR), as the 15th largest mechanical contractor in the nation.  We have achieved this success by focusing on our customers' needs, recruiting the finest people, and providing an environment of personal and professional success.  Our Norfolk and Newport News Service operations continues to grow and offers tremendous opportunity and potential for an organized, Service Coordinator.

 

Summary of Duties:

?  Perform the duties of scheduling, dispatching and coordinating all service activity for the customers and Building Service Technicians assigned to him/her.

?  Represent the company to the customer in a manner that ensures effective communications and a positive relationship.

 

Requirements:

?  Ability to demonstrate a positive attitude at all times when dealing with customers and associates.

?  Ability to work without direct supervision.

?  Ability to coordinate and perform multiple activities in a timely manner.

?  Ability to maintain a sense of urgency but remain calm when handling emergencies.

?  Excellent administrative, organizational and analytical skills.

?  Focus and orientation for growth.

 

Specific Duties:

?  Schedule response to service calls and dispatch appropriate technicians.

?  Assist with resolving customer questions or complaints with guidance from the Service Administrative Supervisor and/or the Building Service Unit Supervisor.

?  Schedule inspections, dispatch appropriate technician and communicate appropriate information regarding the inspection requirements as required by the Work Request Information Sheet.

?  Develop daily & weekly plans to ensure that all work is scheduled properly and that we meet our obligations to customers.

?  Follow-up and ensure completion of all open tickets.

?  Schedule approved quoted work and order materials necessary to complete work in a timely manner.

?  Issue purchase orders for material and rental requirements as requested by field technicians and track shipment to ensure timely work completion.

?  Contact the applicable Building Service Unit Supervisor when vendors are unable to provide materials within an acceptable time frame or if unable to locate proper materials. 

?  Provide timely response to the Customer Service Representatives regarding collection issues.

 

 EOE