Experienced Call Center Employees Needed - Kaiser Permanente

  DEPARTMENT: Pharmacy Call Center SCHEDULE: Days and Hours scheduled will vary per departmental needs.

 

EDUCATION: High School Diploma/GED

 

LICENSE: N/A

 

CERTIFICATION: N/A

 

QUALIFICATIONS: Effective customer service and telephone reception skills. Effective written and verbal communication skills. Ability to read, understand and transcribe pharmaceutical information from the prescription form. Good clerical ability and mathematical skills (add, subtract, multiply, divide) Requires the ability to stand for long periods of time and to read fine print. Requires the ability to lift/transport 1-50 lbs, light to moderate carrying, pulling, pushing, walking and frequent bending, stooping and reaching Ability to learn to accurately operate cash

register, pharmacy computer systems and other equipment. MUST PASS BACKGROUND CHECK.

 

SKILL TESTING: N/A

 

DUTIES: Under direct supervision and control of a licensed pharmacist, provides in-person and telephone reception, receives and directs new and refill prescriptions for further processing, packages and sells filled prescriptions and pharmaceutical merchandise, assists pharmacy personnel with clerical functions. Performs other duties as required.