Front Office Specialist II

Concentra is the nation's largest provider of occupational medicine in the United States, operating in every state as well as Canada and Puerto Rico. Our goal is to provide quality service, resulting in superior outcomes for our patients and customers.

We are uniquely qualified to work in every stage of occupational healthcare from
pre-injury services to managing a difficult case through to successful resolution. We hire people who are the best in their field--people who share our passion! Initiative is encouraged and creativity is rewarded; therefore, our employees love what they do and it shows in the quality of service we deliver.

Concentra is an equal opportunity employer.

JOB SUMMARY:
Relying on experience and working under general supervision, performs any combination of non-routine and complex clerical duties requiring specific technical and general knowledge of systems an/or procedures in accordance with Concentra policies and procedures and applicable regulations.


MAJOR DUTIES AND RESPONSIBILITIES:
'Greets patients and visitors and directs them accordingly.
'Obtains authorization as needed to process patients for services needed.
'Admits patients into OccuSource or manually in accordance with client company protocols.
'Explains all required paperwork and forms to patients and ensures proper completion of all paperwork.
'Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly.
'Checks out patients either via Occusource or manually according to procedure and distributes records according to the Employer's protocols.
'Files paperwork, medical records and correspondence according to defined company procedure.
'Maintains inventory of office supplies and printed forms.
'Manages dissemination of all paperwork to outside parties including non injury paperwork, custody and control forms.
'Follows HIPAA guidelines and safety rules as outlined in training received.
'Attends center staff meetings..
'Participates in ongoing training.
'Completes processing of patient referrals including accurate checkout, paperwork processing, patient education and communication with Client Support Services as required.
'Assisting the Center Administrator in managing daily administrative functions.
'Completes understanding and ability to perform in all aspects of front office. operations.
'Effectively trains and guides new front office staff.
'Independently resolves center operation challenges without direction.
'Performs other duties, as assigned.




SCOPE MEASURES:
BUDGET DOLLARS:
NO OF PEOPLE SUPERVISED: 0
DIRECTLY: 0
INDIRECTLY: 0

EDUCATION/CREDENTIALS:
'High school graduate or equivalent.


JOB RELEVANT EXPERIENCE:
'1 ' 2 years experience in a medical office environment
'Knowledge and application of charge entry functions, charge entry review and charge posting.


JOB-RELATED SKILLS/COMPETENCIES:
'Excellent customer service and communication skills.


WORKING CONDITIONS/PHYSICAL DEMANDS:
'Fast paced, deadline-oriented office environment.