Full Time Receptionist

GENERAL SUMMARY:  The Receptionist is the first point of contact, either via phone or in person, for those who support AST and for AST?s prospective and current customers.  The Receptionist is responsible for creating a positive and efficient company image and for directing inquiries and people expertly so that business can be accomplished with a high degree of efficiency.

 

ESSENTIAL JOB DUTIES/RESULTS:Opens Outlook to access conference room schedule and AST calendar to determine availability or absence of all staff personnel.Directs walk-in traffic to conference rooms and staff offices as required.Updates desktop calendar showing staff availability and absence to facilitate effectiveness of substitute Receptionist.Date-stamps and readies mail log for the day.Logs in overnight mail and sets up for delivery, to include delivering overnights as needed.Routes all telephone traffic efficiently.Develops detailed knowledge of staff and their duties/responsibilities to properly direct myriad of diverse calls and inquiries.  Understands personal preferences of staff in attending to these duties.Communicates professionally with irate callers, pre-advising respective staff as required.Routinely accomplishes numerous projects such as filing, reviewing checks for accuracy prior to distribution, mailing of quarterly reports, matching wire transfer confirmation to accounting documentation, locating Axys numbers for Operations Statements, etc.End each day by turning phone system from day mode to night voice mail.Log in-coming visitors, issue identification badge, validate and log parking tickets.Update Employee Directories and Outlook Contacts for AST as neededOrganize Pinnacle Conference room after each meeting.Maintain a positive attitude!!!While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties and to assign other duties as necessary.

 

JOB QUALIFICATIONS, SKILLS AND EXPERIENCE:Position requires High School degree or GED equivalent.  Some prior work experience highly desirable.  Incumbent must be professional at all times in both manner and dress.  Must be articulate and possess both good interpersonal skills and judgment.  Must be willing to take on and accomplish diverse tasks on short notice and on time despite frequent interruptionsReceptionist routinely coordinates with all AST personnel and a broad range of external vendors and clients.Position is highly visible and requires ability to maintain confidentiality and sensitive information.Errors made by the Receptionist may impact AST both financially and in terms of customer service.