Guest Services Coordinator- Strip Property

Welcome to Hilton Grand Vacations Company. We appreciate your interest in pursuing employment with one of the most respected companies in the hospitality industry. Hilton?s vacation ownership business is thriving, and we are ready to strengthen our team with dynamic staff members.



The company offers a comprehensive collection of employee benefits that include but are not limited to medical, dental, vision, 401K and team member travel program.



Hilton Grand Vacations Company is an Affirmative Action and Equal Opportunity Employer.



Position pays $11.00/ hour and holidays and weekends are required.

 

Position Title:  Guest Services Coordinator

Department: Sales (Front Desk/Gifting)

Location:    Las Vegas

Reports To: Guest Services Supervisor

FLSA Designation:Non-Exempt

 

POSITION PURPOSE

Provide exceptional service to sales and marketing guests and support sales and marketing departments by performing Front Desk Reception and Gifting responsibilities on a rotational basis according to business needs.

 

EXAMPLES OF DUTIES (Essential Functions):

?  Greets customers, vendors, guests, and employees in a manner which will promote the highest level of customer service.

?  Demonstrates excellent interpersonal communication skills and confidentiality in handling incoming telephone calls.

?  Operates a multi-line phone system and courteously handles incoming telephone calls.  Transfers incoming messages as required.

?  Sets up the gifting desk with required cash, vouchers, and brochures

?  Issues and document premiums to departing guests

?  Balances cash & vouchers for each day and submits daily closing reports

?  Prepares owner packets & presale paperwork

?  Administers inventory of ownership documents

?  Distributes all incoming mail

?  Calculates sales line rotation

?  Performs administrative support including but not limited to filing, faxing and photocopying.

?  Carries out a reasonable request by management of which the employee is capable of performing.

 

QUALIFICATION STANDARDS

?  High School graduate.

?  Demonstrated ability and experience to operate a multi-line phone.

?  Previous administrative experience.

?  Positive and professional approach and appearance.

?  Computer literate.

?  Ability to work flexible day shifts.