Implementation Specialist

CheckPoint HR is a leading Human Resources Business Process Outsourcer ("HR BPO"aka"ASO") providing services to middle market companies with 50 to 5,000 employees. Our powerful, fully integrated HRIS platform delivers a single source solution for payroll, HR, and benefits.

CheckPoint HR is currently seeking an HRMS/Payroll Implementation Client Support Specialist that will maintain ownership of all support-related activities for assigned customers during the Implementation of our service. You will work directly with clients to assist and identify the setup specifications during the implementation. You will also support clients during and shortly after a client goes live on our system.

You will provide accurate, thorough answers to customer inquiries using knowledge of CheckPoint HR products and services, productivity tools, and internal resources to ensure customer retention and growth.

Job Responsibilities:
? Serve as primary contact for new client acquisitions partnering with new customers while guiding them through the payroll and tax filing setup, first payroll instruction, returned payroll review and transition.
? Assume ownership and accountability to ensure on-time setup, customer satisfaction and retention.
? Using project management and customer service skills, assess prior payroll systems method, determines appropriate data vehicles and review desired feature benefits.
? Expedite required information gathering and company set up information, reviews missing information, provides both internal and external customer first pay scheduling expectations through candid, respectful, two-way communication.
? Analyze and create client specific payroll setup, enter customer payroll and tax information into payroll system and resolves outstanding tax out of balance issues.
? Provides detailed overview of new clients being transferred to Customer Service for ongoing processing to ensure a smooth transition.
? May do on-site customer visits, team-building and kick-off meetings.

Minimum Qualifications:
? Bachelor?s degree or business related experience.
? 2-4 years related experience with Human Resources, Payroll or Accounting background. Areas of Payroll Tax Filing and Time and Attendance a plus.
? Demonstrated abilities in the area of strong verbal and written communication skills, strong customer service skills.
? Demonstrated analytical skills.
? Understanding of payroll taxation, computerized payroll systems output.
? Demonstrated typing skills to enter client data.
? Demonstrated ability to manage client scheduling.
? Strong knowledge/experience in one or more of the following areas; customer relations/retention/payroll/HR/account procedures.
? Sound business knowledge and judgment, supported by strong organizational, communication, and facilitation skills. The successful candidate will draw on a variety of prior experience, including direct client engagement, related functional experience in Payroll, HR, and/or benefits, technical and subject matter knowledge, and large, complex project management experience, in order to lead their team to success.