Key Account Coordinator

Position will be a dedicated resource for the Trade lane Managers to use for tracing, escalation, retention, and the start up of any Trade Lane Account assigned to them. They will work closely with Customer Service and KAD's in Asia to give them direction on who to contact for escalation issues. This will allow the TLM's to off load non selling activities to focus on acquisition.

Job Description:
1. Effectively perform assignments and process work to meet established deadlines and performance goals.
2. Respond via phone and in writing to customer and internal prsonnel requests for information in a clear and understandable manner.
3. Utilize existing electronic tools for pick-up, trace, reporting and undeliverable activities.
4. Retrieve information from computers, hard files, manuals, and directories.
5. May calculate and maintain data and computer spreadsheets. Must be able to input and retrieve information from database.
6. Process and prepare forms, documents, and corespondence according to established procedures for approval.
7. Must be able to perform multiple tasks simultaneously, such as talking on the phone, data entering information, and looking up data.
8. Follow-up and research service inquiries to ascertain shipment status and/or provide ultimate delivery information in an expeditious manner.
9. Alert Customers of shipping delays.
10. Keep sales/ service appraised of customer concerns or problems.
11. Handle all special requests, i.e., vendor moves, speedpacks, overvalued shipments.
12. Complete or monitor completion of transit studies.
13. Visit preferred accounts as needed.
14. Perform other duties as assigned.


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