Lead Customer Service Operator

Excellent career opportunities are now available at Lanier, a subsidiary of the Ricoh Corporation and leader in delivering solutions.  Since 1934, our customers have recognized us worldwide as their document management solutions partner, dedicated to delivering the best in customer satisfaction. Our solutions portfolio includes services, products, and applications for local, national and global organizations. Lanier delivers the document management solutions you need to communicate, collaborate and move information with unparalleled productivity.

 

One of our most comprehensive solutions is Lanier Professional Services (LPS), which enables organizations to outsource functions like commercial printing and host printing - so they can reduce operating costs and devote more resources to core competencies, without sacrificing quality or accuracy.

 

LPS teams include highly trained customer service representatives and technical support personnel. We have access to state-of-the art equipment for every application. We specialize in reliable performance, high-quality service and long-term strategic partnerships with customers.

 

Outsourcing

? Offset printing

? Corporate reprographics department (CRD)

? Centralized duplication

? Management of floor space, equipment, personnel

 

Facilities Management

? Copy center management

? Convenience copier/fax management

? Mailroom management

? Help desk

 

Document Management

? Print-on-demand

? Commercial scanning

? Web-based global printing

? Imaging and records management

 

Fulfillment

? Fulfillment and distribution

? Assembly

? Mailing

? On-demand digital printing



Lanier Professional Services has a brand new opportunity opening up in the Detroit, Michigan Area, where we will be responsible for managing and operating copy services, print vendors and copy fleet management for a state education facility.  We are looking for an experienced and intelligent person to join a growing and developing team.

 

As members of a well-run team, you will be responsible for managing all copy and print jobs that come into our copy center.  Additionally, you will manage the fleet of copiers and printers that Lanier has located throughout the campus by managing service calls, stocking toner and paper.  Most importantly will be the relationship building that you will do with all members of the faculty and your outstanding customer service skills will be demonstrated as you interact daily in person and on the phone with our customers directly.

 

To qualify for our positions, you <b>MUST</b> meet the following requirements:

 

A <b>minimum</b> of 2 years experience in either a corporate copy center or print shop, or a retail copy center or print shop.

 

All applicants must have an intermediate understanding of MS Office products including utilizing email, PDF formats and file manipulation.

 

All applicants MUST have at least 2 years of solid customer service experience.

 

All applicants should have a stable job history with at least 2 recent and professional employment references.

 

All applicants must have a valid driver's license and dependable transportation due to the nature of the occasional delivery services that we provide, as well as being able to get around the campus on a regular basis.

 If you meet these requirements, please send your resume (in MS Word Format ONLY) with salary requirements to our recruiter at lpscareers@lanier.com <b>Only qualified applicants should apply.</b> Lanier is an equal opportunity employer. M/F/D/V