Lead Receptionist / Front Office

Gulf Coast Veterinary Oncology and Diagnostic Imaging is part of the largest Veterinary Specialty practice in Houston Texas. Join our team of Veterinary Professionals!

 

SUMMARY Greet, instruct, direct and schedule patients and visitors. Process clients and patients through computerized system, prepare patient charts. Serve as a liaison between patient and medical support staff. Serve as a leader for the front office staff.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Greet clients and visitors in a prompt, courteous manner. Answer telephone, screen and direct calls, take messages and provide information. Determine client's needs and process accordingly. Complete computer system intake at time of arrival. Clock in status and insure proper authorization. Prepare new patient's medical charts with correct information and paperwork. Issue forms to clients for completion, give clear instructions, and offer assistance. Review all forms for completion and signatures. Obtain client signature where applicable and follow all other company procedures. Pull charts of patients to be seen the following day and prepare any applicable paperwork. Check in clients and patients, verify and update necessary information in the patient record. At time of discharge review veterinarian's notes and instructions with client, schedule patient for follow ups in accordance with veterinarian's instructions. Check patient out and give required paperwork as needed to client.  Fulfill and forward all client correspondence needs ASAP as required. Maintain work area and lobby in a neat and orderly manner. Call client regarding "no shows". Call client and reschedule next appointment. Collate charge tickets and reconcile with daily closing. File charts, faxes, lab reports, etc. Type correspondence as directed. Sort and deliver mail, medical records and other correspondence. Maintain appointment book and follow office scheduling policies. Maintain an orderly and professional working atmosphere. Report to work properly dressed according to the approved dress code. Understand and follow organizational policies and procedures. Meet deadlines for work assignments and inform work status and progress to supervisor. Communicate and cordially work with other staff to ensure efforts are coordinated and a high quality of service is provided. Perform related work as requested.

 

KNOWLEDGE, SKILLS, AND ABILITIES

 Excellent telephone manners and etiquette. Typing or word processing skills. Excellent interpersonal skills. Detail-orientated, organized and self-motivated. Ability to pleasantly interact with clients, patients, payers and co-workers. Desire to meet and exceed client needs and expectations. Ability to read, understand, and follow oral and written directions in English. Ability to complete assigned projects and meet deadlines. Sufficient knowledge of grammar, punctuation and spelling to correctly enter patient information into the computer. Ability to speak clearly and concisely. Ability to sort and file materials correctly in alphabetical or numerical systems. Ability to use correct body mechanics in order to avoid repetitive motion and other injuries related to office work. Bilingual in Spanish desirable. Knowledge of company services and resources available to patients and clients. Have outstanding customer service skills. Have the ability to motivate co-workers in a positive manner.

 

EDUCATION

 

High school diploma or equivalent. Some college is desirable.

 

EXPERIENCE

 

Minimum 2 years experience in a customer service office environment. Knowledge of medical terminology is desirable. Computer and word processing experience.