Manager of Field Administration

Cognos North America - Field Operations Support

 

Position:  Manager, Field Administration

Location:  FA HQ

 

Reporting to the Senior level managment, the Manager, Field Administration is responsible for the managing a staff of field administration teams supporting sales, services and/or local offices. This may include other mangers, supervisors and lead individual contributors. The position is responsible for developing and driving strategic initiatives in the responsible area or areas as well as strong participation in overall America?s field initiatives. The position has authority to represent Cognos externally and has authority to drive business decisions on behalf of Cognos. The position also includes analyzing, documenting and maintaining field business processes and tools, and supporting enablement and communications in these areas.  The Senior Manager, Field Administration will work closely with the Sales or Services teams as well as the HQ teams in both Burlington and Ottawa responsible for business or operational processing and has responsibility to drive key programs, influence program direction and implementation and provide operational analysis after implementation . Key goals are to maximize efficiencies in overall field business processes, ensure financial viability and expense management, ensure relevant compliances are met, and to build key metrics indicators and ensure tools are in place to build productivity. 

 

Job Responsibilities:
Manage field administration staff and/or HQ teams in their daily job functions
Promote a team environment by establishing and maintaining a close working relationship with the sales or services and HQ organizations
Provide strategic guidance in the key areas of responsibilities.
Provide business process analysis and documentation and implementation guidance
Develop and maintain Field Administration guidelines with online distribution and access
Manage policy development, implementation and compliance
Responsible for key expense budge items form planning thorugh execution and followup
Develop a thorough understanding of the Finance & Administration organization?s policies and procedures for contract administration and, revenue recognition and expense management
Responsible for building online enablement vehicles and community sites
Responsible for field communication program
In depth knowledge of services automation system (Evolve), legal contract management system (Domino.Doc), expense reimbursement system (XMS), commission system (Incentive System) and a working knowledge of Oracle accounts receivable and order administration, Oracle expense and Procurement  financial systems and American Express Card Programs.
Act as focal point and driver for HQ business systems
Arrange for process compliance testing to ensure consistent execution
Special projects as assigned

 

Education:
BS/BA degree, MBA and/or equivalent experience

 

Skills & Experience:
10-12 + years experience in a fast paced, high-tech environment
Proficient with Microsoft Office, specifically Excel and Visio
Aptitude for learning Cognos products deployed internally (PowerPlay, Impromptu, Cognos Finance)
Ability to prioritize and multi-task effectively
Strong team and relationship focus
Has strong written and verbal communication skills
Works well under pressure with deadlines
Has a strong understanding of Accounting practices
Has strong skills in business process reviews and audit requirements
Detail-oriented and takes responsibility for their work
Drive communications with employees, managers and outside sources in a professional and pleasant manner
Must have initiative, willingness to be flexible and adapt to changing priorities