Member Services Analyst

The Society for Human Resource Management (SHRM) headquartered in Alexandria, VA is the world's largest association devoted to human resource management. Representing more than 200,000 individual members, the Society's mission is to serve the needs of HR professionals by providing the most essential and comprehensive resources available. Founded in 1948, SHRM currently has more than 550 affiliated chapters and members in more than 100 countries.

 

The Member Services Analyst supports the Business Manager in preparing and analyzing division data and reports.  Supports the joint billing program through accurate and timely monitoring, analysis, and reporting of the program's process, procedures and protocols.  Makes recommendations for improvements.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

 Supports the Business Manager by preparing and analyzing division data and reports.

 Monitors the joint billing process within and across departments to ensure compliance with established process, protocol and control points.  Communicates with appropriate managers and staff as needed on alignment.  Based on sound analysis and collaboration, makes recommendations for change.

 Monitors the joint billing "incident log"  to ensure timely resolution of all items; takes appropriate follow-up action. 

 Creates trend reports on types of incidents, resolution rates and timeliness, analyzes the data and makes recommendations on improvements in process where appropriate. 

 Manages the Joint Billing Manual.  Creates and updates overview process documentation and maps.  Ensures that department-level process documentation and mapping are kept up to date.  Responsible for communicating "change alerts".

 As "Gatekeeper" for the Joint Billing Program, provides coordination of all incoming and exiting chapters ensuring chapters meet established program parameters, adherence to prescribed timelines, monitoring communication flow, etc.

 May participate in the creation of initial project proposal documentation - helping identify project objectives, scope, approach and deliverables.

 

SUPERVISORY RESPONSIBILITIES None

 

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

EDUCATION and/or EXPERIENCE

 Bachelors Degree in a business-related field with 1 to 3 years of experience or equivalency of 3 to 5 years of direct experience in business analysis and reporting.

 Previous experience with process mapping and documentation, report analysis, and producing metrics.  Relationship management skills are criticalProficiency in Microsoft Office Suite products (Word, Excel, Outlook, Access, and Powerpoint).Ability to create reports and documents at a level to be presented to senior management Good communication skills, strong attention to detail, and the ability to multi-task while working independently. Ability to work effectively within a fast-paced environment to resolve problems and implement change in a timely manner.Excellent written and verbal presentation ability Must be detail oriented, well organized and have excellent time management skills Knowledge of Data Warehouse, Crystal Reports, Business Objects a plus

 

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

For consideration, please mail, fax or e-mail your resume with salary history to:

Society of Human Resource Management

ATTN:  Recruiting Department

1800 Duke Street

Alexandria, VA  22314-3499

FAX:  (703) 535-6427 or EMAIL:  jobs@shrm.org

 

The Society of Human Resource Management is an equal opportunity employer.