OFFICE MANAGER

Job Title:   Office Manger

 

Department:     Administrative/Customer Service Team

 

Reports to: District Sales Manager

 


Company:

$125 million, leading manufactuer of Ergonomic products, is seeking an Office Manager for our NYC sales office.



SUMMARY:

 

The Office manager reports directly to the NYC District Sales Manager.  The Office Manager is responsible for all administrative tasks within the district office including managing an administrative staff of 5+.  This administrative staff consists of a Customer Service Representative, 2 administrative assistants, 2 receptionist and several installers ? this includes responsibility for the staff?s work produced, general performance, and attendance. 

 

The Administrative team supports the sales staff within local district.  They are also responsible for maintaining professionalism within the office, providing excellent customer service and daily interaction within the company.

 

QUALIFICATIONS:

 

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.  The requirements listed below are the representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Essential Duties and Responsibilities:

 

Essential duties include the following (other duties may be assigned to meet business needs). Order processing - on a daily basis (includes tagging the orders correctly ? approving AR ? scanning/faxing with complete and accurate information for order entry Sales Support ? providing information on orders and tracking, being a liaison to the factory and Denver, compiling reports as needed ? and any other requests as needed. Processing Returns ? coordinate with customer, sales rep and factory to facilitate the returns of products. Accounts Receivable Monthly Log ? On a weekly basis maintain a predetermined amount of calls to customers to obtain promise to pays and/or researching of any billing issues on accounts ? Evidenced by reports sent weekly to Regional Manager Administration Staff and Installation Team Management - responsible for all aspects of their performance, work produced, and attendance.  Includes monthly performance report completion and mentoring/counseling as needed. Reports - Submission of various monthly and weekly reports as requested Timesheets - Complete all installer and Admin timesheets on a bi-weekly basis Filing - Create and Maintain filing system for all Direct and Dealer orders. Literature - Maintain a supply and Humanscale literature inventory Customer Service ? Manage all aspects of customer service provided by the office as well as dealing with difficult situations and client complaints. Customer Service ? Ensure all staff responds promptly and professionally to all internal and external customer needs. 24 hour turnaround time ? applies to order processing ? request resolutions ? email response times ? scheduled installations -  Installation Schedules ? Manages installers and schedule to complete any installation of Humanscale product. HR/ payroll  - Work closely with Regional Office Manager on HR/ payroll issues including recruiting, coaching, new hire paperwork, timesheets, and installer expenses. Office Cleanliness ? Responsible for general appearance of the office and cleanliness ? may include removal of boxes, coordinating with sales people to clean up work areas, etc. Accountability ? Office Managers will be held accountable for all administrative/customer services functions of the office.  They will ?own? all their tasks or issues.

 EDUCATION/EXPERIENCE

 

High school diploma; college degree preferred; five years related management experience is a must ? experience in a large office environment is desired.  COMPUTER SKILLS

 

Microsoft Office ? Excel/Word/PowerPoint/Outlook ? (intermediate or advanced skills only); MAS200 ? knowledge a plus

 

Salary is commensurate with experience.  This is a full time/permanent position.  We offer full medical/dental benefits, paid vacation time, 401K, etc.

 

All interested candidates should forward a word attachment of their resume to  daiken@humanscale.com along with salary requirements.