Operations Resource Coordinator

New Horizons Computer Learning Centers, Inc., a subsidiary of New Horizons Worldwide, Inc., is the world?s largest computer training company. New Horizons has more than 250 centers in 54 countries, 2,100 classrooms, more than 2,400 instructors and 2,100 sales people. The New Horizons network provides students more ways to learn, more courses at more times and in more locations than any other company in the industry.

 

BASIC FUNCTION:

 

Schedule the requisite events for the Southern California operations as they are booked by sales.

 

PRINCIPAL RESPONSIBILITIES:



Day

Tasks

Daily Event Request duties

1. Book, modify, and cancel all event requests for Sales team

 

2. Verify that all required information is filled out completely and properly.

 

 

3. Verify that pricing information on the event request meet margin requirements, or that there is a copy of contract from the AE.

 

4. Get Training Manager's approval as needed for all events requiring custom outlines.

 

 

5. Get Operations Manager's approval as needed for all events requiring equipment for on-sites or rooms for room rentals and dedicated classes.

 

6. Communicate with AE's regarding tentative dates.

 

7. Create all onsite, dedicated classes, and room rent events in Training Partner.

 

8. Assign instructors to all booked on-sites and dedicated events in Training Partner.

 

9. Assign rooms to all room rent events booked in Training Partner.

 

10. Include detailed notes for each on-site, dedicated, and room rent event in the notes tab in Training Partner.

 

11. Create daily AE report listing all events that have been booked, modified, or cancelled during that day.

 

(this information includes date of event, name of company, type of event, class name, hours, # of students, # of books if needed, # of computers if needed, and the status of the event).

 

12. Email AE report to all AE's and managers.

 

 

Daily Scheduling duties

1. Schedule all So Cal instructors for open enrollment events, on-sites, and dedicated classes.

 

2. Update any changes made based on added events and cancelled events.

 

3. Schedule contractors for open enrollment classes, on-sites, and dedicated classes as needed.

 

4. Update instructor capabilities list

 

5. Make instructor and contractor confirmations calls to confirm schedule for the following day.

 

 

6. Update instructor check list.

 

7.  Other daily, weekly and monthly duties as assigned