Product Support Technician for an Innovative Growing Company in Boulder

Backup will help your career move forward.





Product Support Technician

Boulder, Colorado



Spectra Logic Corporation is a storage industry leader, providing innovative data storage solutions for over 25 years. We design and manufacture robotic libraries utilizing tape and disk technology to meet the backup needs of our diverse customer base. We offer a casual work environment with ample opportunity to learn and grow within the company, which is located in beautiful Boulder, CO.

Due to the expansion of our Technical Support department, we are seeking a Product Hardware Support Technician. Ideal candidates will thrive in a fast-paced environment while providing world-class customer service to resolve our customers' technical issues. You will also need to provide customers with full hardware and firmware support for all Spectra Logic robotic tape libraries and disk products.

Basic Qualifications:
Ideal candidates will possess excellent troubleshooting skills utilizing logical processes and basic knowledge of Operating Systems, including Windows and Unix-based, as well as various backup software packages. Must possess the ability to clearly communicate technical topics both verbally and in writing. Basic familiarity with computer networking, and SCSI, Fibre and Ethernet protocols is required. Strong desire to provide world-class customer support is essential to the success of the Product Hardware Support Technician candidate.

 Responsibilities:Answer initial incoming support phone calls Perform technical analysis and basic troubleshooting of Spectra Logic hardware Provide limited OS and backup software support Take corrective action to provide timely resolution of technical problems Actively participate in the escalation process Follow-up on customer issues Participate in occasional on-call duties on a rotating basis to provide 24x7 technical support (additional compensation provided)

Education/Experience:
Four-year technical degree or equivalent work experience preferred. Prior technical experience and/or technical certifications and at least one-year industry specific experience is essential. Experience with Spectra Logic products and major backup software packages are a plus.

Travel:
This position is projected to have up to three weeks of travel per year.

Status:
Full Time, Direct Hire Exempt Position

Compensation:
Salary

Benefits:
SPECTRA LOGIC provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. Our full benefits package includes 401(k), medical, life, AD&D, flex spending accounts, educational and computer purchase assistance, and company paid short and long term disability.

To Apply:
Click the large orange button below to apply. You should paste the text of your cover letter and your resume in the spaced marked "Paste Resume Text Here". Please choose "Job Posting" as your source, and type in "Monster" as the detail:



To learn more about our staffing process, visit our "Application Process" page and our "Hiring FAQ" page.

Spectra Logic Corporation
1700 N. 55th Street
Boulder, CO 80301-2725

Founded in 1979
Principals Only - No Agencies, Please.
An Equal Opportunity Employer

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