Receptionist - Admissions 200134M

The Receptionist is responsible for answering and/or directing all phone calls and emails received by the Undergraduate Admissions office; maintaining an up-to-date response file for replying to email; understanding and conveying appropriate information to callers and mailing information as requested by the public; and coordinating campus tours, information sessions and overnight or daytime visits while keeping accurate records on attendees. In addition, s/he trains staff and student workers in the operation of the reception area and use of the telephone systems; keeps the lobby area clean and stocked with Brandeis information; makes coffee and other refreshments; and may assist with folder creation, credential coding and other operational tasks. Requirements for this position include the following: the ability to work in a fast paced environment; multi-tasking and maintaining smooth transitions between answering phone calls and greeting visitors; strong customer service orientation working with a diverse customer base and dynamic situations; basic computer skills (email, Excel, Microsoft Word, etc.); experience with data entry; the ability to build relationships with other Brandeis offices to assist in transferring calls; and providing assistance during special events. Please note: this position involves some evening and weekend hours, as needed.