Receptionist - Telemarketing (TEL-042)

Welcome to Hilton Grand Vacations Company. We appreciate your interest in pursuing employment with one of the most respected companies in the hospitality industry. Hilton?s vacation ownership business is thriving, and we are ready to strengthen our team with dynamic staff members.



The company offers a comprehensive collection of employee benefits that include but are not limited to medical, dental, vision, 401K and team member travel program.



Hilton Grand Vacations Company is an Affirmative Action and Equal Opportunity Employer.



  HILTON GRAND VACATIONS COMPANY

  POSITION DESCRIPTION

 

Position Title:  Receptionist

HR Req#: TEL-042

Department:  Las Vegas Telemarketing Office

FLSA Designation:  Non-Exempt

Pay Grade: N3

Date Written/Revised: 3/04

 POSITION PURPOSE

To courteously handle incoming telephone calls and greet customers, vendors, guests and employees in a manner that will promote the highest level of customer service while also providing administrative support to Executive Office.

 

EXAMPLES OF DUTIES

? Provides the highest level of quality service to our customers, vendors, guests and employees.

? Demonstrates excellent interpersonal communication skills and confidentiality in handling incoming telephone calls, directs/transfers callers to appropriate party and takes messages as needed

? Coordinates all incoming and outgoing mail including postage and distribution

? Coordinates employee appointments with various management team members, as needed

? Organizes and maintains orderly filing system and record-keeping per established guidelines

? Put guests on the DNC call list that request to be put on the DNC list.

? Disposition guests that call in and are not interested in a package as ?not interested? in the system.

? Performs other general clerical/administrative office duties as required including faxing and photocopying.

? Carries out a reasonable request by management of which the employee is capable of performing.

 

QUALIFICATION STANDARDS

? High School Graduate or equivalent

? High level of integrity with ability to exercise sound judgment and discretion in handling confidential information

? Minimum 1 year experience in administrative role

? Demonstrated ability and experience to operate a multi-line switchboard while maintaining a professional and personable attitude.

? Professional appearance and demeanor

? Strong ability to multitask

?  Computer literate

 

 EOE/AA