Registration Supervisor

Percent of Travel Required
0 - 10%

What is ING?
ING Insurance Americas is a vital part of worldwide ING Group, one of the largest diversified financial services organizations in the world with operations in more that 50 countries and 112,000 employees. We're a leading provider of financial products and services for individuals and businesses, including life insurance, annuities, mutual funds, retirement plans and employee benefits. ING recognizes the critical role our employees play in our success as a company...we understand the link between customer satisfaction and employee satisfaction. As a result, we're building a different work experience for our employees, an experience that appeals to what they value most in a work relationship.

Who is our ideal candidate?
Our ideal candidate is someone who has broker dealer experience working with a large production environment with strict service level agreement and processing deadlines. This individual will also have the skills to build and maintain a customer driven organization and culture, and success in leading a small team and moving them to the next level. The successful individual will be a team player; will have demonstrated the ability to manage effectively through systems and processes, to take a strategic big picture approach, and to do so with uncompromising integrity and a strong work ethic. The Registration Supervisor must demonstrate a willingness to deal hands on" with issues ranging from administrative to complex. This individual must have a proactive style and a strategic sense that will ensure credibility with the Operations team management, as well as the customers we support. Education Credentials: * Undergraduate degree in Business Management, Finance and/or Operations Management * Management/Technical Experience: * At least 2-3 years experience in Web CRD/IARD * Series 7 and 24 registered preferred * Excellent leadership and performance management skills * Strong knowledge in Regulatory and SRO policies and procedures

What are the job responsibilities?
The Registration Supervisor reports to the Head of Licensing and Registration of ING Advisors Network (IAN) and has oversight responsibilities for members of the team.

The position supports prompt and accurate delivery of securities registration services to the two broker dealers supported by IAN in El Segundo. The position will help ensure the staff is motivated, customer centric, and consistently executing defined processes and procedures. The Supervisor will work most closely with direct reports and will assist in their development. Specific Responsibilities:
* Ensure the registration department consistently delivers the highest level of customer service and exudes a customer-centric culture
* Position is responsible for supervising the daily activities of the Registration department including: registration, termination, NASD testing, and continuing education functions
* Ensure requests and calls are taken and responded to within standards
* Provide backup to department as needed
* Report to management on number of reps, NASD registered, weekly and monthly
* Perform other duties as required
* Identify system and process enhancements to increase efficiency and ensure accuracy
* Define service metrics and implement process for measurement and reporting
* Implement new procedures, as appropriate.
* Develop relationships with BD staff and management
* Communicate and work effectively with IAN and BD management
* Participate on strategic initiatives as they relate to Registration.

What else can we tell you?
Great environment to work in and flexible work hours.

In addition to a competitive salary and bonus plan, we offer:
* Medical and dental coverage for employees, their spouses, children and domestic partners
* Incentive Savings Plan (401K), with a dollar for dollar match for the first 6% of eligible pay, multiple investment options, and immediate eligibility
* Paid Time Off (PTO) bank of days for employees to use for any reason; 20 days in first full year of employment, 23 days beginning in the fifth year of employment
* Pension Plan based on length of service and eligible pay; fully funded by ING. Vested after 5 years.
* Health and dependent care spending accounts available.
* Company provided life insurance for employees; may purchase additional for self, spouses and children
* Company holidays based on the NYSE calendar, jury duty, military leave, bereavement and community service time.
* And much more!

*MTR



No agencies, please.


ING is an equal opportunity/affirmative action employer.


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