Returns Coordinator

AmerisourceBergen (NYSE:ABC) is one of the world's largest pharmaceutical services companies serving the United States, Canada and selected global markets. Servicing both pharmaceutical manufacturers and healthcare providers in the pharmaceutical supply channel, the Company provides drug distribution and related services designed to reduce costs and improve patient outcomes. AmerisourceBergen's service solutions range from pharmacy automation and pharmaceutical packaging to pharmacy services for skilled nursing and assisted living facilities, reimbursement and pharmaceutical consulting services, and physician education. With more than $54 billion in annual revenue, AmerisourceBergen is headquartered in Valley Forge, PA, and employs more than 13,000 people across five business units in multiple locations. AmerisourceBergen is ranked #27 on the Fortune 500 list. For more information, go to www.amerisourcebergen.com.



Essential Duties and Responsibilities:

Provide guidance to clients on industry standards for trade policies. Enforce client?s return and trade policies by approving and denying customer requests for credit. Manage and coordinate daily return transactions in the ICS ERP system. Follow-up on delinquent RGAs that have not been received from the customer. Work with the client to reconcile special return situations such as destroyed product, mis-shipments, and other exceptions. Key return authorizations. Mail return material to customers. Prepare and fax exchange forms to warehouse. Maintain files. Perform customer calls for non-reconciled return requests. Track packages and file damage claims via courier vendors. Perform other related projects as assigned.

Minimum Qualifications and Education:

Under moderate supervision of the department Supervisor, perform other related projects as assigned. Provides appropriate follow-up and manages telephone, fax and mail inquires from customers. Meets or exceeds speed, accuracy and customer satisfaction performance metrics. Recommends business process improvements. Works as a team player and is proactive in learning new tasks and responsibilities. Initiates escalation as appropriate to ensure management awareness of problems. Good inter-personal skills, good verbal and written communication skills, Good group presentation skills. Good organizational skills. Working knowledge of Goldmine, Excel, and MS Word. Ability to count, add, subtract multiple digit numbers accurately for the purpose of verifying merchandise items received to numbers listed on shipping and receiving documents. High school or equivalent to.


We offer an excellent compensation and benefits package including 401(k), medical, dental, vision, employee stock purchase plan, short term disability insurance, long term disability insurance, life insurance, employee assistance program, and tuition reimbursement. The successful candidate must pass a pre-employment, post-offer drug screen and extensive background check. Please provide salary history.



No third party responses, please.



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