Site Manager

Position Summary

 

The site manager is a key management position charged with managing on-site facilities which may include mail, copy, security and other administrative services in a law firm.

 Essential Functions

 

 Maintain effective written and oral communications with clients.Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work. Ensures all work standards are met on a consistent basis. Manage the budget and controls expenses. Ensures all work standards are met on a consistent basis.Accurately prepare and distribute management reports to the client in a timely and consistent manner. Insures maximization of productivity through efficient use of standard operating procedures. Develops new procedures to improve the operation of the site and to lower operating costs. Develops a work environment that promotes high motivation and customer satisfaction. Ensures the proper and safe use of all equipment used by employees. Minimum Job Requirements

 

Education:   High School Diploma.  College a plus.

 

Experience:   One to four years experience managing facilities

  management services including copy & mail services.

 

Specific Skills: 

 Knowledge of Microsoft Office and familiarity with computer basics is preferred. Ability to communicate both verbally and written with customers.Ability to prepare reports and present information to customers.  Must have attention to detail and critically think through and resolve problems. Must have customer service skills and be able to maintain a consistent, high level of service. Must have ability to multi-task and establish priorities.

 

Company Background

 

IST Management Services, Inc. is one of the fastest growing, privately held facilities management companies in the U.S. The company provides total office solutions including the management of copy, mail, imaging, supply, records, reception, desktop publishing, shipping & receiving and other administrative services for law firms and other large companies. IST uses cutting-edge technology to manage and operate its on-site facilities including the use of proprietary database management systems and a host of on-line, web-based software programs for mail sorting, package tracking, skill-tracking, human resources, payroll, billing, charge-back, purchasing, copier service calls, copy-track, customer relationship management (CRM) and DOCSTOR which is a cutting edge, document management and scanning software package that provides users total control of their file storage. The International Association of Outsourcing Professionals selected IST to be included on its Global Outsourcing Top100 List which appeared in Fortune Magazine. IST was also selected as one of the fastest growing, privately-held companies by the Atlanta Business Chronicle.  IST was also awarded the Human Resources Professional Excellence Award by the Society for Human Resource Management due to its outstanding employee reward programs.

 

The company is nine years old with operations in 16 states and the District of Columbia. Its sales goal is $500 million within twenty years or less. It has a strong culture and is able to provide consistent, high-quality service regardless of location. Its recruiting standards are high.