Spaces are Limited!!!! Apply NOW!!! Reservation Associate (SJC-20571)

Job Description: The Reservation Associate manages and schedules reservations for video conference appointments in a professional manner while providing information relative to a range of products to potential and existing customers.

 

Duties/Responsibilities:

Answer phone and make reservations for customers in a courteous and professional manner

Provide customers with information regarding video conferencing services and available room locations

Return inquiry calls promptly

Schedule videoconferences, creating and confirming reservations using software tools such as FileMaker Pro and Adobe Acrobat Distiller and Reader

Keep informed about and answer questions related to scheduling issues such as time zones, customer requirements, system requirements, room or system capacities, and set-up times

Track all customer interaction in company database, performing tasks in short time frames with accuracy and professionalism

Learn general capabilities of video conferencing hardware for point-to-point and multi-point conferences

Create and maintain video communication service schedules, opening and closing work orders

Inform colleagues of additional customer opportunities related to other company products

Ensure high standards of professionalism are maintained at all times

 

Requirements/Qualifications:

Proficient in Word, Excel, Outlook, Internet Explorer, Adobe Acrobat, and Data Entry

Experience with FileMaker Pro a plus

Demonstrated proficiency answering phones

Experience with video communications a plus

Superior communication skills, both written and verbal, with a commitment to excellence and high standards

Foreign language skills desirable

Strong organizational, problem-solving, and analytical skills with the ability to manage priorities and workflow

Ability to work independently as well as a member of various teams

Punctuality

 



Compensation:



$12.00 to $15.00 per hour

 

Keywords:

Word, Excel, Outlook, Internet Explorer, Adobe Acrobat, FileMaker Pro, Inside Sales, Customer Service Representative, Secretary, Office Administrator, Office Assistant, Office Coordinator, Data Entry, Customer Service Specialist

All interested and qualified candidates
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