Supervisor Third Party - (EC10775)

The Third Party Supervisor oversees, directs, plans and coordinates the activities of first line-associates, maintaining the efficient flow of operations for their assigned unit. Incumbent is familiar with a variety of the concepts, practices and procedures, and relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected. Work is performed within defined areas of regulations and procedures, and is reviewed and monitored by a manager; however some discretion is required within established parameters.

ESSENTIAL RESPONSIBILITIES:
? Plan daily, weekly and monthly activities to reach objectives set with Manager.
? Know positives and challenges of each first-line worker in area of responsibility, coaching and counseling associates for growth and development.
? Establishe environment to maintain harmony among workers and resolves complaints.
? Assign duties to staff.
? Monitor first-line associates to ensure functional area maintains high performance. Monitor Account Collector Detail (ADC) activity.
? Examine work for exactness, neatness, conforming to policies and for meeting of unit goals.
? Review processes for accuracy of information and compliance to OSI standards and required regulations.
? Prepare composite reports or individual reports of subordinates' performance.
? Interview and evaluate candidates for first-line positions.
? Act as the liaison between staff and the professional/managerial staff in the company.
? Lead and actively participates in staff meetings.
? Maintain confidentiality - sharing appropriate information downward and upward.
? Manage associate conflicts to win-win resolutions.
? Complete performance reviews, growth and development plans, and corrective actions in a timely, consistent and equitable manner.
? Serve as a role model, adhering to company policies and procedures, demonstrating OSI behaviors, values and basic principles at all times.
? Participate in conference calls and ad hoc activities as required.
? Demonstrate a sense of urgency in dealing with associates, clients, internal and external customers.
? Protect all client consumer information used during collection efforts in accordance with company confidentiality policies and comply with Corporate Information Security Policies and Procedures.

MINIMUM QUALIFICATIONS:
? High School Graduate or GED Equivalent, college helpful
? Ability to direct, plan and coordinate the work of others
? Excellent communication skills - speaking, listening and written
? Ability to multi-task
? Strong knowledge of the collection industry or the ability to learn parameters in short learning curve
? Knowledge of Compliance Regulations

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and criminal background checking.

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