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 Word Processor III

Details
Country: USA
Location: MD Aberdeen Proving Ground
Total applied: 39

Relevant Work Experience: 2+ to 5 Years
Career Level: Experienced (Non-Manager)
Education Level: Certification
Job Type: Employee
Job Status: Full Time

Word Processor III

Jacobs Sverdrup, a worldwide leader in providing advanced engineering and technical services for government and industry, has an opportunity available for a:

 

Word Processor III

 

Job Requirements and Description

 

This is a Team ITSS Position with Jacobs Sverdrup.  The candidate must have 2 years general technology experience, OR 1 year general technical experience and either an entry level certification or an Associates Degree in a Technical Discipline or related field.  One year experience operating a large scale computer in batch/time-shared mode of operation.  Minimum 6 months of experience answering telephones and providing customer assistance in a support position.  Requires a minimum of 6 months experience with Windows 2000 or XP, and Microsoft Office or related classes.  Computer help desk experience a plus.  Must have a current Government security clearance.

 

Duties:

 

Responsible for answering the telephone in a computer help desk environment using excellent communication and telephone etiquette skills. Capability to ask the customer a defined set of questions to gather the necessary desktop support information and enter problem information into the help desk software application for desktop support resolution.  Must be able to interact with customers in a professional manner and enter help desk tickets with the necessary technical information into a web based support application.  Position will be responsible for telephone support for an 8 hour shift between 0630 AM and 5:00 PM Monday through Friday.  Position will rotate between having to start at 0630 AM and stay until 5:00 PM.  Please Note:  Position will be for a period of at least three months to a maximum period of five months.

 

LOCATION: Aberdeen Proving Ground, MD 21005 Fax: 931/393-6159

 

We offer a competitive salary and comprehensive benefits package. Qualified candidates may forward their resumes, including salary requirements to:

bsc_resume@sverdrup.com

 



Employer maintains a drug free workplace

EOE, M/F, D/V

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