Consumer Communications Mgr-Six Sigma Blackbelt

Job Description: Humana Inc., headquartered in Louisville, Ky., is one of the nation's largest publicly traded health benefits companies, with approximately 9 million medical members. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Over its 45-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.


SIX SIGMA MANAGER, PROCESS EXCELLENCE/COORDINATED CONSUMER COMMUNICATIONS

This position is responsible for managing a business-wide consumer communication process, through carefully planned, executed and measured communication campaigns that advance Humana's core business objectives and create the right environment for growth and profitability leveraging Voice of the Customer technique.

KEY ACCOUNTABILITIES:
Coordinated Consumer Communications

Create an integrated consumer experience across all touchpoints by driving compliance and rigor around the business-wide consumer communications process

Establish cross-functional forums to plan and proactively improve the planned consumer experience with all stakeholders involved

Develop a broad understanding of Humana's processes with a total systems approach

Design the measurement system needed to evaluate the effectiveness and impacts of communications

Insure training of communications process and use of technology remains current and evolves with growing business needs

Process Improvement

Identify and prioritize process improvement projects and resources

Create, motivate and facilitate cross-team collaboration within Marketing and across key business partners to deliver on business objectives

Ensure appropriate identification of root causes through effective use of data analysis tools and techniques

Lead change, continuously striving to achieve improved business results

Provide coaching in the areas of quantitative analysis, consultative techniques and facilitation to project managers as they lead improvement projects and generate client results

Prepare and present findings / proposals to senior management, with recommendations, including cost benefit analysis, risk mitigation with action plans

REQUIREMENTS:

BS/BA Marketing or Psychology and 7-10 years Marketing or Six Sigma experience; (MBA or Masters Degree preferred)

Six Sigma Black Belt required (MBB preferred)

Minimum of 5 years experience in integrated marketing communications and / or corporate communications with a proven track record of managing multiple communications channels

Analytical in thinking with preference for data driven decision making

Process orientation with ability to perform root cause analysis

Proven campaign management skills; history of leading introduction campaign management model in an organization preferred

Ability to write clear, compelling communication strategies that address both corporate and business-level objectives

An understanding of qualitative and quantitative research methodology, as well as an ability to analyze both primary and secondary research data, then interpret findings and translate into action steps that positively impact communications strategy

Excellent oral and written communication skills which include ability to effectively negotiate and persuade all levels of the organization, including Senior Leadership

Diplomacy, charisma and finesse in gaining group consensus on key decisions

Process orientation with ability to perform root cause analysis

Excellent people, coaching, mentoring and staff development skills

Demonstrated strategic business perspective

Proven leadership skills and business acumen

Outstanding organizational skills

Ability to travel

Searchable Keywords: Six Sigma, Consumer Communications, Corporate Communications, PR, Process / gj-mo

Expected Travel Time: About 25%

This company may offer relocation assistance.