Director, Market Research & Competitive Intelligence

About JPMorgan Chase JPMorgan Chase has assets of approximately $1.1 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management and private equity. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:


Asset & Wealth Management

Card Services

Commercial Banking

Investment Banking

Retail Financial Services

Treasury & Securities Services


We are a leader in all of them. The brands: JPMorgan Chase, JPMorgan, Chase and Bank One are currently used in the marketplace to deliver capabilities to communities around the world.


 
Division


Card Services


 


Job Description:


 


The Chase Card Services Market Research & Competitive Intelligence function is one of the strongest, best-developed in all of JP Morgan Chase. Chase Card Services Market Research & Competitive Intelligence provides strategic and decision support to senior management across all functions including business development, branding, advertising, and product development.   It analyzes competitors, market trends, industries, and other external issues as directed and set by senior leadership.  It provides advice to leadership teams charged with setting competitive and market strategies, and serves on teams charged with recommending strategic options.  The function regularly provides research and insights to senior decision-makers that have direct business impact. 


 


Incumbent will support senior internal marketing clients at Card Services by overseeing all market research and competitive intelligence.  Successful candidate will have in depth business, market research and competitive analysis knowledge.  Responsibilities will span a broad array of business issues and methodologies.  Responsibilities include designing, managing, analyzing and reporting on a variety of projects to provide management with actionable information on competitors, markets, products, regulators and technology.  Incumbent must have the ability to integrate critical information from many diverse areas and projects and prepare and present intelligence findings to senior management within the line of business and other team members.


 


Specific Responsibilities include:


Directing all market research and competitive intelligence activities and working directly with senior leadership of that division to leverage research to improve business results

Establishing policies, procedures, methodologies and protocols to insure world-class market research and competitive intelligence functions.

Managing a team of twelve highly skilled professionals.

Providing a strategic vision for market research and competitive intelligence within Card Services.

Providing thought leadership on key topics critical to the success of Chase Card Services.


Identify research needs of internal clients and determine the most effective and efficient way to meet these needs.

Analyze results, provide recommended actions, and assess implications of intelligence findings.

Effectively communicate to management and clients via presentations, reports and proposals.

Manage the research and analysis activities to ensure high quality deliverables are produced in a timely manner.

Manage activities of multiple suppliers towards the accomplishment of meaningful and timely results within the budget.

Participate in special cross-functional teams requiring market information.

Bachelor's Degree in Business or Liberal Arts with 10+ years experience in market research and competitive intelligence. MBA or Master's Degree in Marketing a plus. Financial services experience preferred, but not required. Experience leading research teams and producing high-quality deliverables in a corporate setting. Knowledge of market research and competitive intelligence methods is critical.  Should be a seasoned manager who has demonstrated skill in developing people.  Must have demonstrated project management, and have worked closely with multiple internal clients and be results oriented. Superior written and verbal communication skills are essential. The incumbent must also have the ability and drive to work in an intense, fast paced environment.