Google: Customer Analytics Manager - Mountain View

Customer Analytics Manager - Mountain View

This position is based in Mountain View, CA.

Google's Customer Analytics group (formerly the Market Research department) seeks passionate and analytical professionals. The ideal candidate has a proven record conducting in-depth quantitative and statistical analysis to support strategic business decisions.

Responsibilities:Driving in-house analysis combining both the customer database data as well as survey results in generating business insights.
Modeling customer behavior and business forecasting.
Working with global research firms and other suppliers, managing quantitative and qualitative studies, collecting and presenting data and analyses to address key business needs.
Interact with various management teams to identify custom research required for all phases of product and marketing lifecycles, including market opportunity assessment, product line optimization, segmentation, pricing, feature prioritization, customer satisfaction, and all other facets of product/service development.
Develop and deliver synthesized research findings to the internal client management teams that incorporate multiple inputs and provide tangible customer and market insight.Requirements:BA or BS in market research, marketing, psychology, statistics, math, computer science, physics or other related field. MS or Ph.D. degree preferred.
Excellent quantitative skills, significant experience with survey design, sampling, and data analysis.
Expertise with statistical data analysis (e.g. regression, factor analysis, and multivariate analysis) in either academic coursework or work experience.
Experience using statistical tools such as SPSS, SAS, R or Matlab a must.
Some experience in analyzing customer database data. SQL skills a plus.
Some experience in business forecasting based on primary and syndicated data.
4+ years of B2B/B2C research experience (academic or work).
Experience planning, conducting, analyzing, and presenting data from both qualitative and quantitative primary research studies.
Ability to analyze research data and translate raw information into actionable insights.
Exceptional problem solving abilities and experience synthesizing disparate and sometimes contradictory data.
Proven history of self-direction, creativity, extremely well organized and capable of handling multiple mission-critical projects simultaneously and ability to meet deadlines.
Excellent presentation and writing skills are a must (subject to testing).
Very comfortable using Excel for modeling and analysis.
Must be able to adapt to an ever-changing environment.
For immediate consideration, please apply HERE.

About Google:
Google's innovative search technologies connect millions of people around the world with information every day. Founded in 1998 by Stanford Ph.D. students Larry Page and Sergey Brin, Google today is a top web property in all major global markets. Google's targeted advertising program, which is the largest and fastest growing in the industry, provides businesses of all sizes with measurable results, while enhancing the overall web experience for users. Google is headquartered in Silicon Valley with offices throughout North America, Europe, and Asia. For more information, visit www.google.com.

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