Marketing Mgr – Reporting & Analysis

This role is to serve as a Reporting & Analysis function supporting the Retention Call Centers for our Customer Lifecycle Management (CLM) organization. More specifically, this individual will support the effort to optimize the utilization of our call centers, forecast the capacity, and coordinate volume of marketing programs to be run through this channel on a weekly basis. The CLM organization is responsible for selling and marketing to Cingular base subscribers through proactive retention and revenue enhancing campaigns. Some familiarity with Call Center operations desired but not required. Ability to create and manipulate volume forecasting models, working cross functionally to get the relevant inputs needed for forecast on a weekly basis.

Job Responsibilities include, but are not limited to:
? Support the launch of a marketing campaign by developing forecasts on Call Response (volume), sales conversion expectations, and expense forecast.
? Maintain and enhance daily and monthly reporting.
? Develop process and create monthly forum for communicating and reviewing results.
? Become a Subject Matter Expert (SME) on metrics and drivers of business in order to continually educate partners on improvement.
? Maintain weekly forecasting model with capacity calendar changes.
? Month-end variance analysis to plan. Variance model in place that will need to be standardized; improving the quick turnaround of month-end results.
? Help facilitate weekly forecasting meetings with call centers and advise on changes to forecast
? Some invoice management and monthly expense reporting


QUALIFICATIONS

? 4+ years related experience
? Experience in analytical capacity
? Time management and multi-tasking essential
? Cross-functional business partnering; excellent verbal and written communication
? Moderate to Advanced MS Access & Excel skills
? Experience with weekly and monthly financial and operational dashboard reporting

Cingular Wireless is an Affirmative Action / Equal Opportunity Employer, and we're committed to hiring a diverse and talented workforce