Retail Loyalty Incentive Manager for Market Research Firm

The Company:

 

Founded in 1979, Information Resources, Inc. (IRI) is the world?s leading provider of enterprise market information solutions and services, empowering its clients to grow their business profitably in a complex marketplace.  Driving the transformation of the consumer packaged goods (CPG), retail, and healthcare industries, only IRI provides a unique combination of real-time market content, advanced analytics, enterprise performance management software, and professional services.

 

In late 2003, IRI was acquired by the industry-visionary company Symphony Technology Group, run by Dr. Romesh Wadhwani.  IRI is owned by Symphony Technology Group, a strategic investment group with more than $ 1.1 billion in revenues. Dr. Wadhwani, Chairman of both Symphony and IRI, has successfully built three enterprise software companies over the last 30 years; the most recent of these, Aspect Development, Inc. was acquired for $ 9.3 billion.

 

The acquisition has been the catalyst for a major transformation of IRI.  IRI has crafted a new vision for itself, and for the industry it serves.  With revenues approaching $600 million annually, IRI?s mission is to increase its value proposition to clients by 10X through innovation and focus on enabling insightful decisions. Since the acquisition, the Company has continued to focus on customer satisfaction, streamlining its organization and supporting disciplines, globalizing operations, strengthening its leadership team, and launching multiple new products and services.

 

The company?s portfolio of services, solutions, and technology enable leading retailers and their suppliers around the globe to see what they are missing, act faster with greater confidence and win at the shelf. Ninety-five percent of the FORTUNE Global 500 in CPG and retail leverage IRI to power their business.  For more information, visit www.infores.com.

 

Responsibilities:

The Incentive Manager will manage a 1.6MM incentive operation used to maintain consumer participation in our Panel Testing Solutions Group (PTSG).  Individual will be responsible for achieving budget goals, managing and selecting fulfillment vendors and all aspects of our sweepstakes. Manage verbal and written communications to both members and applicants of our program as well as determining program specifications for applications development team?s use. As the Incentive Manager, you will be responsible for launching, maintaining and discontinuing various incentive programs. You will use your data analysis skills to insure program quality and vendor performance metrics are achieved. Monitoring member satisfaction dealing with consumers, troubleshooting inquiries, and reporting on vendor performance are key responsibilities of this position.

 

Requirements:

-A minimum of 3 years experience in a promotion or incentive position with at least 1 year management or supervisory experience is required.

-Previous vendor management experience with exposure to procurement activities is preferred.

-Familiarity with accruals and bookkeeping practices and the ability to assist in the creative activities linked to member communications are a plus.

-Your excellent oral and written communication skills with management experience and working with vendors, in addition to having the ability to influence and impact cross functional teams are crucial to your success in this position.
- Has had hands-on development experience with starting up incentive programs
-Strong data analytical skills to better understand and design incentive programs
-Experience in managing and influencing a team
-Lead the measurement process to evaluate and refine incentive programs on an ongoing basis
-Experience with customer segmentation analysis and implementation of data into program development

-Strong time management and organizational skills to manage multiple tasks is a must.

Education:
Bachelor?s degree preferred
Proficiency in Microsoft Office applications with an emphasis on Access is highly preferred.